Felicia Garza
Leander
Summary
Pharmacy Technician with 15 years of experience assisting Pharmacists under direct supervision, performing multiple duties required for the smooth operation of the pharmacy, and providing services to customers. Use pharmacy systems to obtain patient and drug information and process assistance. Experienced Pharmacy Technician recognized for modeling and delivering excellent customer service. Demonstrate and shares customer service best practices with all team members. Greet customers enthusiastically and convey questions to Pharmacist confidentiality. Offers help proactively, identifies needs, and provides outstanding level of service. Dedicated Pharmacy Technician highly trained in securely and efficiently processing high-volume orders. Effortlessly balance customer and pharmacy needs with organized approach and good multitasking abilities. Focused on delivering exceptional service and support in every interaction. Hardworking & focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Costco
06.2025 - Current
- Process and dispense prescription medications accurately in during high-volume times
- Maintain inventory levels, ensuring timely restocking of medications and supplies
- Implement workflow improvements that enhance efficiency in prescription processing tasks.
- Monitor expiration dates on medication stock to minimize waste and maintain compliance.
- Collaborate with healthcare professionals to resolve prescription-related issues effectively and promptly.
- Answer incoming phone calls and address questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Sr travel pharmacy technician
Walgreens
07.2012 - 06.2025
- Perform duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.
- Resolved customer issues and answered questions to deliver positive customer experience.
- Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine correctness and checking for possible interactions.
- Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences.
- Made telephone calls to Physicians, customers, and patients.
- Developed strong relationships with valued customers to cultivate customer loyalty.
- Cleaned and sterilized work areas, glassware and equipment to protect the pharmacy's staff and customers.
- Processed medical insurance claim forms and electronic transmissions to obtain payments for orders.
- Maintain good working relationship with co-workers and management.
- Managed prescription fulfillment process to ensure accuracy and efficiency.
- Assisted pharmacists in medication therapy management and patient consultations
- Implemented inventory control measures to reduce waste and enhance stock availability.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Pharmacy Technician
Heb
10.2011 - 07.2012
- Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine correctness and checking for possible interactions.
- Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.
- Resolved customer issues and answered questions to deliver positive customer experience.
- Made telephone calls to Physicians, customers, and patients.
- Processed medical insurance claim forms and electronic transmissions to obtain payments for orders.
Pharmacy Technician
Wal-Mart Supercenter
04.2009 - 10.2011
- Processed and dispensed prescription medications accurately in high-volume pharmacy setting.
- Assisted pharmacists in patient consultations and medication management to ensure optimal care.
- Maintained inventory levels, ensuring timely restocking of medications and supplies.
- Educated customers on proper medication usage and potential side effects for informed decision-making.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Monitored expiration dates on medication stock to minimize waste and maintain compliance.
- Collaborated with healthcare professionals to resolve prescription-related issues effectively and promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
High School Diploma - Basics
Hallettsville High School
Hallettsville, TX05.2001
Skills
- Assisted in maintaining compliance with FDA regulations and HIPAA standards Supported teams in implementing necessary protocols for data protection Aided in training staff on compliance requirements and best practices
- Implemented systematic labeling protocols to enhance organization and retrieval efficiency
- Oversaw pharmacy operations to ensure compliance with regulatory standards
- Facilitated exceptional customer service experiences to enhance satisfaction
- Executed product labeling processes to ensure compliance with industry standards
- Oversaw pharmacy security measures to ensure safety and compliance
- Executed prioritization strategies to enhance workflow efficiency
- Processed insurance claims efficiently to support timely reimbursements Assisted clients with billing inquiries to enhance customer satisfaction Maintained accurate records of billing transactions to ensure compliance with regulations
- Executed insurance verification processes to ensure accurate patient coverage
- Oversaw drug inventory management and control processes
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Costco
06.2025 - Current
Sr travel pharmacy technician
Walgreens
07.2012 - 06.2025
Pharmacy Technician
Heb
10.2011 - 07.2012
Pharmacy Technician
Wal-Mart Supercenter
04.2009 - 10.2011
High School Diploma - Basics
Hallettsville High School