Felicia Gause

• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
• Scheduled customer appointments and rearranged individual time slots to meet demand.

• Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
• Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
• Conducted thorough assessments to identify client needs and appropriate intervention strategies.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
• Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
• Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
• Designed culturally-sensitive interventions tailored to each client''s background and experiences.
• Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
• Evaluated program effectiveness by tracking key performance indicators related to client outcomes and satisfaction levels.
• Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
• Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
• Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
• Conducted assessments to determine progress and performance and report findings to relevant authorities.
• Supported individuals dealing with mental health and emotional issues.
• Listened to clients' concerns and provided encouragement and support.
• Collaborated with other professionals to coordinate comprehensive care for clients.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees
• Enrollment into health plans.
• Handle forms for inbound and outbound contacts.
• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
• Eligibility determinations

• Developed and maintained strong relationships with clients to maximize satisfaction.
• Helped clients make informed decisions about financial future.
• Analyzed financial needs of clients and developed tailored strategies to meet goals.
• Educated clients on financial topics and best practices.

Processed loans & payments

• Created and updated regular inventory reports and records.
• Analyzed inventory data to identify and address stock discrepancies.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Maintained sufficient inventory levels to meet customer demands at all times.

Trained & supervised

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.