Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Geier

Milford,OH

Summary

Dynamic Service Manager with a proven track record at Penske Truck Leasing, excelling in customer service and team leadership. Skilled in conflict resolution and preventive maintenance, I foster strong relationships and drive team performance, ensuring high-quality service and timely project completion. Committed to achieving business goals while maintaining a positive work environment.

Overview

14
14
years of professional experience

Work History

Service Manager

Penske Truck Leasing
11.2018 - 04.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Managed a customers account independently with a fleet of 200.
  • Worked first shift leading 14 techs and managing a shop of 1400 units.
  • Worked in the parts department for over a year ordering and stocking all parts needed to run the shop.

Machine Operator

Harris Prodruct Group
08.2018 - 09.2018
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Production Worker

Ford Motor Company
05.2015 - 08.2018
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.

Cake Decorator

Sam's Club
07.2015 - 04.2016
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.

Assistant Manager

UDF
01.2015 - 07.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Server

Ocharleys
04.2013 - 04.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Team Member

UDF
11.2012 - 04.2013
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Team Leader

Burgerking
05.2011 - 05.2012
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

Goshen School District
Goshen, OH
05.2013

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Time management
  • Conflict resolution
  • Goal oriented
  • Trustworthy and honest
  • Outgoing and energetic
  • Staff motivation
  • Service and parts teams management
  • Preventive Maintenance
  • Task delegation
  • Vendor sourcing
  • Maintenance and repair

Timeline

Service Manager

Penske Truck Leasing
11.2018 - 04.2025

Machine Operator

Harris Prodruct Group
08.2018 - 09.2018

Cake Decorator

Sam's Club
07.2015 - 04.2016

Production Worker

Ford Motor Company
05.2015 - 08.2018

Assistant Manager

UDF
01.2015 - 07.2015

Server

Ocharleys
04.2013 - 04.2014

Team Member

UDF
11.2012 - 04.2013

Team Leader

Burgerking
05.2011 - 05.2012

Goshen School District

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Felicia Geier