Felicia Gittens
New York,NY
Summary
Strategic and analytical individual with 30 years of experience in working with finance teams and assisting with financial forecasts, as well as managing over 2000 apartments throughout the city. Looking to join a growing team that can help take to the next level. Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs.
Overview
11
11
years of professional experience
Work History
General Manager
Prestige Management Inc
04.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed approximately 2360 units within two properties.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
Metro Management
11.2018 - 03.2023
- Processed drug testing, background testing, and employee insurance for all building staff
- Ensured that all monthly maintenance charges were collected from shareholders
- Attend monthly Board meetings
- Interact HPD daily
- Process succession cases, payroll for over 60 employees, move ins and outs, surcharges, and maintenance adjustments
- Supervise 8 office staff members and 60 maintenance employees.
Senior Accountant for Mitchell-lama Unit
First Service Residential
11.2012 - 11.2018
- Scan checks to bank and post payments to buildings
- Reconcile Section 8 payments for all buildings
- Attend monthly Board meetings
- Interact with NYCHA and HPD daily
- Interact with Managers and Shareholders
- Send Excess Income reports each month
- Responsible for Billing and late charges for all buildings
- Set up Commercial contracts for all buildings
- Move In/Outs
- Close out accounts and cut equity checks
- Assist with budgets for 40 properties.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Collected and reported monthly expense variances and explanations.
- Tracked funds, prepared deposits and reconciled accounts.
Education
A.A.S. - Accounting
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
06.1991
Skills
- Excellent communication skills
- Creative problem solving skills
- Logical and structured thinking
- Work effectively as team player, yet maintain autonomous sense of integrity based on truth, fairness and decency
- Great attention to detail
- Dedication to seeing job through and achieving objectives
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Timeline
General Manager
Prestige Management Inc
04.2023 - Current
General Manager
Metro Management
11.2018 - 03.2023
Senior Accountant for Mitchell-lama Unit
First Service Residential
11.2012 - 11.2018
A.A.S. - Accounting
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
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