Felicia Gleaves
Dundalk,MD
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
27
27
years of professional experience
7
7
Certification
Work History
Administrative Coordinator/Procedure Scheduler
John Hopkins Bayview Medical Center-James Buchanan Brady Urology Center
11.2021 - Current
- Provide secretarial and administrative support to Administrative office
- SAP processing, ordering supplies/process invoices for payments
- Travel Reimbursement
- Work with minimal supervision from administrative superior
- Resolve problems with general work instructions or occupational practices and procedures and precedents
- Analytical thinking
- Maintain provider calendar on Q-Genda, schedule appointments, arrange meetings, and make travel arrangements as needed
- Proofreading and reviewing documents
- Responds quickly and appropriately to customer requests
- Correspond in response to letters and emails
- Coordinate faculty functions (lunches)
- Develop administrative processes and procedures to assure efficiency
- Schedule clients for procedures and surgical procedures (Cystoscopies, Biopsy, Vasectomies) through EPIC and Snap Board
- Make follow-up appointment calls
- Set up conference room for meetings or events
- Mail out procedure packets to patients
- Schedule patient clinic appointment for senior residents and provider
- Collect data and input information
- Input Prior Authorizations through Cover-my-Meds
- Register new patient information into Epic System.
Unit Secretary
Cardiac Care Center-University of Maryland Medical Center
07.2017 - 07.2021
- Adhere to HIPPA Security Regulations using policy knowledge
- Register patients into EPIC system and prepare chart
- Maintain and updated patients charts with lab work and consultations
- Order office supplies as needed
- Knowledge of office equipment
- Order and stock nourishment.
Administrative Associate
Progressive Care Unit-Sinai Hospital
05.2016 - 07.2017
- Demonstrate HIPPA Security Regulations using policy knowledge
- Maintained patients charts and updated charts with demographic changes and medical insurance
- Utilizes assigned communications devices (vocera)
- Greet and direct all visitors to appropriate area
- Answers patient call system promptly, notified appropriate personnel, and follow-up to ensure delivery of service
- Communicate with staff, families, physicians, and visitors in a professional manner.
Patient Registrar
Emergency Room- Sinai Hospital
03.2013 - 05.2016
- Maintain and updated complete and accurate patient data
- Adhere to HIPPA regulations and policies
- Greet and direct all visitors to appropriate area
- Obtain and verify patient demographic information at every visit
- Perform patient registration, collect payments, provide excellent customer service
- Obtained and updated insurance cards and photo ID for all patients.
Business Associate
Mount Sinai Medical Center
09.2004 - 07.2012
- Admitted and registered patients and acquired demographic and insurance data
- Managed and supervised census and chart completion process
- Ensured confidentiality of patient information established professional and polite communication with patients, visitors, and hospital staff.
Unit Clerk/ICU
Cabrini Medical Center
01.2004 - 06.2004
- Transcribed physicians orders
- Admitted and registered patients and acquired demographic and insurance data
- Managed and supervised census and chart completion process
- Provided BA update admissions, discharges, and transfers
- Ensured confidentiality of patients' information
- Established professional and polite communication with patients, visitors, and hospital staff.
Medical Transcriptionist
Holiday Statistics Inc., Maimonides Medical Center Vascular Lab
05.2003 - 10.2003
- Adhere knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Treated all patients, their families, visitors, peers, staff and providers in a professional and polite manner
- Interpreted medical reports to apply appropriate ICD-9 Coding, CPT-4 and HCPCS codes
- Updated and maintained medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Unit Secretary
Maryland General Hospital- Labor and Delivery Unit
03.2000 - 08.2002
- Transcribed Physicians orders
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handlingPatient information
- Treated all patients, their families, visitors, peers, staff and providers in a professional and Polite manner
- Admitted and registered patients and obtained demographic and insurance data
- Managed and updated census and chart completion process
- Provided BA update admissions, discharges, and transfers.
Unit Secretary
Frankford Nursing Home
09.1997 - 01.2000
- Adhere knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Transcribed physicians' orders onto a Kardex sheet
- Entered lab and consultation orders into a Medi-Tech computer system
- Managed and organized census and chart completion process
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
- Managed phone communication and call direction and met and directed visitors to appropriate places.
Nursing Assistant
Frankford Nursing Home
09.1997 - 01.2000
- Adhere to HIPPA Security regulations and policies
- Monitored and recorded vital signs and intake and output
- Daily activity sheets recorded patient vitals on flow sheets
- Provided assistance in passing trays, feeding, and walking patients
- Involved in turning and repositioning of residents
- Team Leader for Nursing Assistants I distributed CNA assignments
- AM and PM care done for all patients.
Education
Nursing -
Baltimore City Community College
Baltimore, MD04.2024
License in Cosmetologist -
Hair Design Institute
Manhattan, NY01.2011
Certificate/License in Nursing Assistant -
Automation Academy
Baltimore, MD10.1993
General Education Diploma -
Learning Center
Baltimore, MD12.1989
Skills
- Office Management and Procedures
- Health Care Support
- Human Resources
- Medical Terminology
- Office Equipment
- Oral/Written Communication
- Switchboard Operation
- Database Management
- Supply Management and Administrative Support
- MS Word / MS PowerPoint / MS Excel / Typing (65-70 w/m) /Switchboard / Dictaphone / IDX / Cerner / Epic / TDS/ MS Office Suite / Job trained- ICD-9 Coding
- ICU Experience
- Insurance Verification
- Medical Coding
- CPT Coding
- HIPAA
- Hair Styling
- Hospital Experience
- Medical Records
- Critical Care Experience
- Anatomy Knowledge
- Clerical Experience
- Vital Signs
- Triage
- Customer service
- ICD Coding
- Order Entry
- Transcription
Accomplishments
I have completed Administration classes that consist of becoming or better in leadership/managerial position. Organizing time and time management, conflict management skills, better communication skills, critical thinking and decision making, business writing, customer service skills, leadership essential classes, Skills and training that will help me towards my goal in leadership/managerial position.
Certification
- CNA (License/Cert)
- CPR Certification
- Administration Leadership Training (Cert)
- Customer Service (Cert)
- Employee Applause Award (4x)
- Annual Training (Cert)
- Critical Thinking and Decision Making Training (Cert)
- Business Writing (Cert)
- Conflict Management Skills (Cert)
- Organizing and Time Management (Cert)
- Leadership Training (Cert)
Affiliations
- Johns Hopkins Charity
Additional Information
Volunteer to help out in different communities such as soup kitchens, donation to needed families, devoting time and companionship to the elderly.
Timeline
Administrative Coordinator/Procedure Scheduler
John Hopkins Bayview Medical Center-James Buchanan Brady Urology Center
11.2021 - Current
Unit Secretary
Cardiac Care Center-University of Maryland Medical Center
07.2017 - 07.2021
Administrative Associate
Progressive Care Unit-Sinai Hospital
05.2016 - 07.2017
Patient Registrar
Emergency Room- Sinai Hospital
03.2013 - 05.2016
Business Associate
Mount Sinai Medical Center
09.2004 - 07.2012
Unit Clerk/ICU
Cabrini Medical Center
01.2004 - 06.2004
Medical Transcriptionist
Holiday Statistics Inc., Maimonides Medical Center Vascular Lab
05.2003 - 10.2003
Unit Secretary
Maryland General Hospital- Labor and Delivery Unit
03.2000 - 08.2002
Unit Secretary
Frankford Nursing Home
09.1997 - 01.2000
Nursing Assistant
Frankford Nursing Home
09.1997 - 01.2000
Nursing -
Baltimore City Community College
License in Cosmetologist -
Hair Design Institute
Certificate/License in Nursing Assistant -
Automation Academy
General Education Diploma -
Learning Center
- CNA
- CPR Certification
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