Felicia Golero
Queens
Overview
7
7
years of professional experience
Work History
DEPUTY DIRECTOR OF LABOR RELATIONS
Fire Department City of New York (FDNY)
Brooklyn
11.2023 - Current
- Participate in collective bargaining discussions, negotiating directly with unions on non-economic demands and collaborating with the New York City Office of Labor Relations on economic matters.
- Interpret contracts and agreements and Labor Relations Orders dealing with wages, hours, working conditions, and all other matters within the agreement affecting labor relations, employee relations, and personnel management activities.
- Serve as the Step II hearing officer for grievances handled at the corporate level and represent the corporation when appealed to the City Office of Labor Relations and at arbitration hearings.
- Co-chair the FDNY Safety and Health Committee, facilitating quarterly meetings with agency-affiliated unions.
- Advise on departmental responses to labor disputes, negotiate resolutions within contractual parameters, and ensure compliance with agreements.
- Oversee the timely processing of grievances, ensuring accurate system tracking and proper notification of hearings.
- Maintain consistent communication with labor unions representing civilian and uniformed FDNY employees.
- Collaborate with FDNY management and supervisors to align agency policies and practices with contractual standards, particularly during the implementation of new initiatives or operational changes.
- Conduct research and prepare materials for internal labor-management meetings.
- Coordinate labor-management meetings in consultation with the Director of Labor Relations and ensure follow-up on meeting outcomes.
- Organize and oversee union worksite walk-throughs as needed.
- Provide guidance to staff and stakeholders to reduce conflict and foster positive labor-management relationships.
- Manage the organization's Quality of Work Life Committee, which plans annual employee health and wellness initiatives.
LABOR RELATIONS SPECIALIST
NYC Health + Hospitals/Queens Hospital Center
Queens
06.2022 - 11.2023
- Participated in collective bargaining discussions, negotiating directly with unions on non-economic demands and collaborating with the New York City Office of Labor Relations on economic matters.
- Prepared progress reports, developed summaries, and tracked the status of negotiations, including trends, potential impasses, and resolutions in collective bargaining matters.
- Assisted in preparing the corporation's position for presentation before fact-finding impasse panels.
- Interpreted contracts, agreements, and Labor Relations Orders related to wages, hours, working conditions, and other labor and personnel management matters.
- Investigated and processed employee grievances for corporate-level resolution, prepared detailed reports, and provided recommendations.
- Served as the hearing officer for corporate-level grievances and represented the corporation in appeals before the City Office of Labor Relations and during arbitration hearings.
- Facilitated labor-management meetings with union representatives to discuss and resolve corporate-wide or local issues.
- Maintained strong working relationships with unions and union representatives to promote effective collaboration.
- Engaged with hospital personnel and labor relations management staff to address and resolve local workplace issues.
- Maintained regular communication with hospital executives on labor relations matters.
- Collaborated with the Office of Labor Relations, the Office of Collective Bargaining, and other municipal, state, or federal agencies on various labor relations issues.
- Conducted labor relations research to develop labor-management plans and agreements, and prepared studies and reports to support operational and programmatic recommendations for the Office of Labor Relations.
- Participated in a committee focused on improving employee relations by conveying employee needs and concerns to administration.
- Investigated employee grievances and recommended appropriate actions aligned with collective bargaining agreements.
- Trained personnel on interpreting and administering labor agreements to ensure consistent application of policies and procedures.
LABOR RELATIONS ANALYST (HEALTH AND SAFETY)
NYC Department of Homeless Services, DHS
New York
04.2021 - 06.2022
- Coordinated and monitored standards, processes, communications, training, and systems to ensure compliance with workplace health and safety responsibilities.
- Evaluated existing research programs, recommended changes when necessary, and developed proposals for new initiatives.
- Conducted risk assessments for all DHS shelters and office locations, implementing and enforcing preventative measures.
- Performed site inspections to ensure compliance with safety regulations, identify non-conformities (e.g., improper use of protective equipment), and address issues promptly.
- Assessed and selected protective measures and personal protective equipment to mitigate staff exposure to workplace hazards.
- Collaborated with operations personnel and key stakeholders to proactively manage employee and client safety.
- Assisted in developing agency-wide training programs for Right to Know (RTK) and Workplace Violence (WPV) initiatives.
- Supported the Return to Office unit by creating and disseminating COVID-19 policies and procedures for employees returning to DHS work locations.
- Addressed city, state, and federal health and safety violations to maintain regulatory compliance.
- Liaised with external health and safety consultants to deliver effective training programs and services across DHS.
- Acted as a backup to the Director of Health & Safety, supervising and training staff as needed in the Director’s absence.
- Supported the Director of Health & Safety in collective bargaining negotiations with union representatives.
- Participated in quarterly DHS Safety and Health Committee meetings with union representatives and the NYC Human Resources Administration’s Labor Relations Department.
- Prepared and submitted annual NYS Department of Labor forms, including the Summary of Work-Related Injuries and Illnesses (SH 900.1) and Logs of Work-Related Injuries and Illnesses (SH 900).
- Contributed to an employee relations committee by communicating staff concerns to administration to enhance workplace dynamics.
- Interpreted contractual agreements to support collective bargaining and labor relations processes effectively.
INTELLIGENCE ANALYST (CONFIDENTIAL INVESTIGATOR)
Department of Investigation
New York
09.2018 - 04.2021
- Supervised and guided coworkers in utilizing databases and electronic resources to identify key case facts and determine subsequent investigative steps.
- Assisted in collecting, maintaining, and reporting statistics related to the Office of the Inspector General’s (OIG) investigative activities, including restitution, open investigations, closed cases, arrests, and referrals to the Conflicts of Interest Board.
- Managed multiple investigations simultaneously, ensuring timely and efficient handling of cases with varying levels of complexity.
- Delivered investigation findings, which included administrative referrals, criminal prosecutions, policy and procedure recommendations, and other appropriate penalties.
- Reviewed Health + Hospitals' policies and procedures to identify systemic failures leading to waste, fraud, or abuse.
- Handled and safeguarded confidential documents containing Protected Health Information (PHI).
- Conducted background checks and database searches on subjects, witnesses, and complainants to support investigations.
- Developed proactive investigations targeting areas prone to fraud, waste, abuse, and conflicts of interest.
- Evaluated internal protocols during unannounced site visits by interviewing facility directors and support staff and reviewing daily operations.
- Collaborated with Confidential Investigators, Special Investigators, Assistant Inspectors General, and other OIG members to thoroughly investigate allegations of misconduct.
- Held meetings with department directors to ensure confidentiality was preserved throughout the investigation process.
- Participated in witness and subject interviews as a lead or assistant investigator.
- Assessed operational compliance by comparing oversight measures to contract requirements and internal control standards.
- Prepared detailed investigation reports, policy and procedure recommendations, and internal memoranda summarizing findings and proposed actions.
- Supervised and mentored legal and investigative interns.
Education
Master of Public Administration - Public Policy and Administration
John Jay College of Criminal Justice of The City University of New York
New York, NY12.2019
Bachelor of Arts - Communications, Advertising and Public Relations
St. Francis College
Brooklyn, NY06.2013
Skills
- Contract negotiation and management
- Collective bargaining
- Operations and team management
- Health and safety oversight
- Human resources administration
- Mediation and conflict resolution
- Disciplinary actions and grievances
- Legislative knowledge (OSHA/EPA)
- Risk analysis and assessment
- Management collaboration
- Supervision and leadership
- Process improvement strategies
- Customer service excellence
- Microsoft Office Suite proficiency
- PeopleSoft expertise
Timeline
DEPUTY DIRECTOR OF LABOR RELATIONS
Fire Department City of New York (FDNY)
11.2023 - Current
LABOR RELATIONS SPECIALIST
NYC Health + Hospitals/Queens Hospital Center
06.2022 - 11.2023
LABOR RELATIONS ANALYST (HEALTH AND SAFETY)
NYC Department of Homeless Services, DHS
04.2021 - 06.2022
INTELLIGENCE ANALYST (CONFIDENTIAL INVESTIGATOR)
Department of Investigation
09.2018 - 04.2021
Master of Public Administration - Public Policy and Administration
John Jay College of Criminal Justice of The City University of New York
Bachelor of Arts - Communications, Advertising and Public Relations
St. Francis College
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