Felicia Gonzalez
Riverside,CA
Summary
I'm a highly motivated, committed, hardworking, responsible professional; looking to continue my career in the medical field. I am competent, punctual and I will use my past experience in a new environment as well as learn new concepts to work with others efficiently. I also intend to use my excellent customer service skills so patients will have as good of experience as possible.
Overview
9
9
years of professional experience
Work History
Receptionist
Minka Group
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered up to 3,000 phone calls per day and promptly directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Desk Receptionist
Joel's Customs
05.2022 - 07.2023
- Handled payment processing and provided customers with receipts and proper bills and charge.
- Welcome guest and engaged in pleasant conversations while managing check-in process.
- Answered phone calls,provided information to callers and connected to appropriate people.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Signed for packages, recorded deliveries and distributed to personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Medical Assistant
Covid Clinic
07.2020 - 04.2022
- Trained new employees
- Collected and prepared nasopharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Administered required COVID-19 rapid tests and sample collection using proper swabbing technique.
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
- Maintain cleanliness of testing materials to comply with CDC guidelines.
- Cleaned and sterilized lab area,tools and equipment.
- Recorded control values from technical instruments to maintain reliability and validity of test results.
- Customer Service
- Wearing correct PPE
- LEAD for clinical trials /COVID19 testing department
Medical Assistant/Receptionist
Integrated Medical Center Of Corona
01.2020 - 06.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared medical chart, scanned documents and organized patient information.
- Greet patients and visitors with smile and positive attitude.
- Answer phones politely and directed callers to appropriate personnel.
- Scheduled appointments for patients via phone and in person.
- Filing charts
- Room patient obtains vital signs, documenting/updating personal health information prepare them for physician.
- Treatment directed by physician (Electrical Muscle Stimulation,Spinal Decompression, Ultrasound,Hypervolt)
- Answered phone calls and messages for 6-physician chiropractor medical facility, scheduling appointments, and handling patient inquiries
Medical Assistant Extern
Ironstone Medical Clinic
08.2019 - 12.2019
- Room patient obtains vital signs, documenting/updating personal health information prepare them for physician.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Welcomed patients and inquired about wellbeing since last treatment.
- Urgent care, Family Medicine, Work Injury, Drug & Alcohol Testing.
- Injection, EKG, Bandaging, Drawing blood, Assisting physician during exams, Urinalysis
Shipping and Receiving Associate
Amazon Fulfillment Center
02.2015 - 05.2017
- Packed and labeled boxes with maximum efficiency.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Assisted staff in shipping processes such as proper handling and storage.
- Loading trucks
- Sort packages to different locations
- Problem solve
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day
Education
Associate of Science - Medical Assistant
UEI College -
Riverside, CA03.2019
High School Diploma -
North American Academy
Long Beach, CA06.2003
Skills
- Customer Service
- Injections
- Taking patient vitals
- Blood draw
- Data Entry
- Scheduling and confirming appointments
- Checking patients in/out of examination rooms
- Patient care and vital signs
- Collecting and documenting patient information
- HIPAA compliance
- Receptionist experience
- Managing referrals, authorizations, and medical records
- Front & back office
Timeline
Receptionist
Minka Group
08.2023 - Current
Front Desk Receptionist
Joel's Customs
05.2022 - 07.2023
Medical Assistant
Covid Clinic
07.2020 - 04.2022
Medical Assistant/Receptionist
Integrated Medical Center Of Corona
01.2020 - 06.2020
Medical Assistant Extern
Ironstone Medical Clinic
08.2019 - 12.2019
Shipping and Receiving Associate
Amazon Fulfillment Center
02.2015 - 05.2017
Associate of Science - Medical Assistant
UEI College -
High School Diploma -
North American Academy
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