Felicia Gordon
Lee's Summit,MO
Summary
Compassionate Registered Nurse with expertise in medication administration and patient education. Proven ability to enhance patient outcomes through individualized care plans and strong clinical judgment.
Experienced Registered Nurse known for strong critical thinking and patient advocacy. Committed to delivering empathetic care while effectively managing complex clinical situations to ensure optimal patient recovery.
Healthcare professional with focus on intensive care nursing and proven track record in critical care settings. Known for collaborative teamwork and adaptability in dynamic environments. Expertise in patient monitoring, acute care management, and fostering positive patient experience.
Registered healthcare professional with strong background in critical care environments, equipped to handle high-stress situations and complex patient needs. Excel in team collaboration, adapting quickly to evolving circumstances and ensuring optimal patient outcomes. Skilled in advanced patient monitoring, emergency response, and therapeutic interventions. Known for reliability, empathy, and strong communication abilities that enhance patient care and team efficiency.
Expert Nurse highly trained in intensive care procedures and patient treatments. Competent in ventilator support, wound care and assisted feeding. Equipped to handle needs of critically ill patients and skilled in training junior staff in care standards and safety protocols.
Knowledgeable and proactive ICU Registered Nurse with proven skills in coordinating and implementing treatment plans. Handles needs of patients with common presentations and complex cases, including responding expertly to diverse emergencies. Calm and insightful during stressful situations.
Overview
6
6
years of professional experience
Work History
Registered Nurse, Intensive Care Unit
Research Medical Center
Kansas City, MO
08.2025 - Current
- Monitored vital signs and assessed patient conditions in fast-paced ICU environment.
- Administered medications and treatments according to established protocols and physician orders.
- Collaborated with interdisciplinary team to develop and implement patient care plans.
- Educated patients and families on care procedures and health management strategies.
- Maintained accurate medical records, documenting patient progress and treatment efficacy.
- Assisted in emergency situations, providing critical interventions as needed.
- Utilized electronic health record systems for efficient data entry and retrieval.
- Participated in ongoing training sessions to enhance clinical skills and knowledge base.
- Handled ventilator support, feeding tubes and central lines.
- Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
- Improved patient outcomes by developing and implementing individualized care plans for critically ill patients.
- Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
- Managed ventilator settings according to physician orders, significantly reducing instances of respiratory distress among critically ill patients.
- Increased family involvement in patient care by providing timely updates on their loved one''s progress and addressing any concerns or questions they may have had.
- Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
- Streamlined workflow by efficiently prioritizing tasks during high-stress situations, leading to better overall performance of the ICU team.
- Collaborated with interdisciplinary teams to establish optimal care plans, resulting in improved patient satisfaction.
- Cared for wounds such as surgical sites and pressure sores to prevent infection and promote healing.
- Fostered caring, compassionate and respectful care environment by treating every patient with professionalism.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations while fostering trust between medical staff and patients'' families.
- Administered medications and treatments as ordered by physician.
- Evaluated patient histories, complaints, and current symptoms.
- Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
- Triaged patients and delegated treatment needs to qualified staff and specialized departments.
Unit Secretary
Research Medical Center
Kansas City, MO
12.2024 - 08.2025
- Coordinated patient admissions and discharges to ensure smooth operational flow.
- Managed communication between medical staff, patients, and families to enhance service delivery.
- Maintained accurate patient records using electronic health record systems for compliance and efficiency.
- Scheduled appointments and procedures to optimize physician availability and patient care.
- Assisted in inventory management of medical supplies to support departmental operations.
- Implemented office procedures that improved workflow and reduced processing time for requests.
- Provided clerical support during multidisciplinary team meetings, fostering collaborative decision-making.
- Trained new staff on administrative processes to ensure continuity in unit operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Unit Secretary
University Of Kansas Health System
Kansas City, KS
04.2021 - 12.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Provided information for patient admissions and discharges to foster timely processing.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
Patient Care Technician
Davita
Overland Park, KS
01.2020 - 04.2021
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in patient mobility and daily living activities to enhance comfort.
- Maintained cleanliness and organization of patient care areas to promote safety.
- Prepared patients for procedures by providing support and necessary information.
- Trained new staff on protocols, enhancing overall team efficiency and compliance.
- Implemented best practices for infection control, improving patient safety measures.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Education
Bachelor of Science - Nursing
Research College Of Nursing
Kansas City, MO05-2024
Associate of Science - Pre Nursing
Metropolitan Community College
Kansas City, MO05-2021
High School Diploma -
Raytown High School
Raytown, MO05-2005
Skills
- Medication and IV administration
- Direct patient care
- Patient assessments
- Strong clinical judgment
- Patient education and counseling
- Patient and family advocacy
- Infection control measures
- Compassion and empathy
- Care planning
- Professional bedside manner
- Telemetry monitoring
- Licensed RN
Timeline
Registered Nurse, Intensive Care Unit
Research Medical Center
08.2025 - Current
Unit Secretary
Research Medical Center
12.2024 - 08.2025
Unit Secretary
University Of Kansas Health System
04.2021 - 12.2024
Patient Care Technician
Davita
01.2020 - 04.2021
Bachelor of Science - Nursing
Research College Of Nursing
Associate of Science - Pre Nursing
Metropolitan Community College
High School Diploma -
Raytown High School