Felicia Graber
Montgomery,IN
Summary
Dynamic and results-oriented professional with a proven track record at Montgomery Medical Associates, adept in data management and fostering professional relationships. Excelled in streamlining office operations, and elevating customer satisfaction through exceptional service. Demonstrates strong critical thinking and office administration skills, committed to driving efficiency and confidentiality.
Overview
16
16
years of professional experience
Work History
Home Maker
TMT Graber Farms
10.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Administrative Assistant
Montgomery Medical Associates
09.2015 - 10.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Research Assistant
MediSphere Medical Research
04.2015 - 08.2015
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Recorded and analyzed data to produce reports of results.
Secretary
Providence Mennonite Church
04.2013 - 07.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported project management activities, contributing to timely completion of key initiatives.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
EMT-Basic
Southwest Medical
07.2012 - 11.2013
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Responded to 911 calls for medical emergencies.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Handled patient transfers from one medical facility to another.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
- Collaborated with medical doctors and other healthcare professionals.
- Observed patient behavior to report changes to medical personnel.
- Immobilized patient for placement on stretcher and ambulance transport.
- Dispensed medications and monitored patient reactions.
- Educated public on emergency medical services.
- Conducted patient intake and triage procedures.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Utilized communication devices to maintain contact with supervisors.
- Provided patient families with post-medical care instructions.
- Performed medical tests and collected samples for laboratory analysis.
Cook
Stop N Sea
02.2009 - 10.2011
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained and supervised cooking staff to expertly meet daily needs.
Education
Associate Of General Studies - Nursing
Vincennes University
Vincennes, IN05.2014
Certificate Of Technical Studies - EMT-Basic
Ivy Tech Community College
Evansville, IN05.2012
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
- Invoice processing
- Documentation and reporting
- Mail handling
- Microsoft PowerPoint
- Document management
- Meticulous attention to detail
- Relationship building
- Data management
- Data collection
- Prioritization
- Multi-line phone systems
- Client relations
- Multi-line phone proficiency
- Resourceful
- Tech-Savvy
- Confidential document control
- Complex Problem-solving
- Schedule management
- Internet research
- Mail management
- Records management systems
- Multi-line telephone systems
- Bookkeeping
- Coordination
- Account management
- Database management
- Quality assurance
- Account reconciliation
- Mail distribution
- Office equipment maintenance
- Team bonding
- Research
Timeline
Home Maker
TMT Graber Farms
10.2016 - Current
Administrative Assistant
Montgomery Medical Associates
09.2015 - 10.2016
Research Assistant
MediSphere Medical Research
04.2015 - 08.2015
Secretary
Providence Mennonite Church
04.2013 - 07.2014
EMT-Basic
Southwest Medical
07.2012 - 11.2013
Cook
Stop N Sea
02.2009 - 10.2011
Associate Of General Studies - Nursing
Vincennes University
Certificate Of Technical Studies - EMT-Basic
Ivy Tech Community College
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