Felicia Greene
Andrews,SC
Summary
Results-driven professional specializing in customer service and healthcare compliance. Demonstrated expertise in monitoring production processes to ensure compliance with safety regulations. Strong organizational skills and critical thinking abilities enhance attention to detail and operational efficiency.
Overview
21
21
years of professional experience
Work History
Production
Tupperware
Hemingway, South Carolina
10.2013 - 05.2025
- Monitored production output and adjusted accordingly.
- Troubleshoot and resolved problems during production run.
- Monitored production activities to ensure compliance with safety regulations, quality standards, and production schedules.
- Utilized handheld electronic devices to aid in the scanning and placement of mail.
- Delegate boxes to their specific destinations.
- Trained new employees on safety protocols and production processes effectively.
Packer
WasteZero
Johnsonville, South Carolina
04.2012 - 09.2012
- Packaged products efficiently for waste reduction initiatives.
- Ensured compliance with safety and quality standards during packing processes.
- Maintained cleanliness and organization in the packing area at all times.
- Inspected packaged goods for defects before finalizing shipments.
- Prepares for upcoming order and/or roll changes for the bags
Customer Service Representative
Sykes
Kingstree, South Carolina
03.2011 - 10.2011
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the system.
- Provided product information and recommendations to enhance customer satisfaction.
- Handled escalated complaints with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Packer
House of Raeford Farms
Nesmith, South Carolina
09.2006 - 03.2010
- Inspected packaged goods for defects before finalizing shipments.
- Wrapped items securely using appropriate packing materials.
- Packed products in accordance with specified instructions.
- Arranged items on pallets according to size and weight.
- Performed additional duties as designated by management.
Cashier
Exxon H & S Shop
Andrews, South Carolina
02.2004 - 10.2004
- Managed cash register, ensuring proper handling of cash and card payments.
- Maintained cleanliness and organization of the checkout area consistently.
- Handled inventory restocking, ensuring shelves were well-supplied for customers.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Certificate - Clinical Medical Assistant
Horry-Georgetown Technical College
Georgetown South Carolina12-2025
Certificate - Medical Administrative Assistant
Horry-Georgetown Technical College
Georgetown, South Carolina05-2025
Diploma -
Hemingway High School
Hemingway, SC05-2003
Skills
- Patient care
- Medical billing
- Electronic health records
- Customer service
- Office administration
- Healthcare compliance
- Monitor production
- Valuable people
- Critical thinking
- Organizational skills
- Warehouse and shipping skills
- Soft skills
Timeline
Production
Tupperware
10.2013 - 05.2025
Packer
WasteZero
04.2012 - 09.2012
Customer Service Representative
Sykes
03.2011 - 10.2011
Packer
House of Raeford Farms
09.2006 - 03.2010
Cashier
Exxon H & S Shop
02.2004 - 10.2004
Certificate - Clinical Medical Assistant
Horry-Georgetown Technical College
Certificate - Medical Administrative Assistant
Horry-Georgetown Technical College
Diploma -
Hemingway High School