Felicia Gretah
Ms.C, RT(T), CAPM
Miramar,FL
Summary
Analytical Technical Manager with over ten years of experience in technical roles, skilled in leading and developing high-performing teams. Known for a meticulous approach and a passion for innovation and process improvement. Proven track record of enhancing operational efficiency, driving team success, and fostering a collaborative environment to meet organizational goals.
Overview
10
10
years of professional experience
33
33
years of post-secondary education
5
5
Certifications
Work History
Technical Manager Radiation Oncology
Cleveland Clinic
Weston, FL
11.2022 - Current
- Collaborated with multidisciplinary teams to develop and standardize documentation, including SOPs, guidelines, and operational workflows to ensure consistency and alignment
- Implemented strategic scheduling optimizations and cross-training initiatives that reduced radiation therapist overtime hours from 346.8 in 2023 to 73.8 hours YTD in 2024, enhancing team efficiency and reducing labor costs
- Conducted monthly one-on-one meetings with radiation therapists to gather feedback, mutually develop action plans, and track progress to support continuous improvement
- Achieved 100% participation from radiation therapists in the Press Ganey caregiver survey, with a score of 99 across 9 key performance drivers, reflecting exceptional team engagement and satisfaction
- Contributed to ACR accreditation preparation and survey efforts, resulting in a successful renewal with no deficiencies identified, demonstrating a commitment to maintaining the highest quality standards
- Delivered a presentation on VisionRT-based breath-hold workflow to Main Campus, supporting their efforts to integrate VisionRT and optimize treatment processes
- Fostered a culture of innovation by encouraging creative thinking and supporting new ideas from all team members
- Led monthly meetings, including the Therapist, Dosimetry-Physics-Therapist, and Workflow Enhancement meetings, while actively participating in weekly technical manager meetings, Kaizen meetings, Regional Workflow Enhancement meetings, and daily huddles to foster communication, collaboration, and continuous process improvement
- Compiled and analyzed monthly volume statistics and linear accelerator utilization reports
- Fostered a culture that encouraged safe reporting, ensuring team members felt supported and empowered to raise concerns and contribute to continuous improvement in safety practices
Radiation Therapist
Cleveland Clinic
Weston, FL
03.2015 - Current
- Clinical Student Instructor responsible for assessing knowledge and skills
- Varian Edge & Varian Truebeam with Mosaiq & Siemens Somatom CT
- Specific concentration on special procedures
- Led continuous improvement research projects for ACR accreditation
- Created sim protocol portfolio outlining SOP’s for a variety of sim procedures
- Collaborated with research team to create and collect patient satisfaction scores
- Maintained safety care and treatment standards through training new staff
- Attended training for VisionRT software to implement new technology
- Presented a variety of topics at multiple SGRT conferences
- Created site visit PowerPoint for attendees of VisionRT Center of Excellence
- Consistent participation in quality improvement meetings
Education
Master of Science - Healthcare Data Analytics
Florida Int'l University
Miami, FL 05.2001 - 12.2023
Bachelor of Science - Supervision & Management
Broward College
Fort Lauderdale, FL 05.2001 - 05.2021
Associate of Science - Radiation Therapy
Broward College
Fort Lauderdale, FL 08.2024 - 08.2014
Skills
Technical process improvement
Training and mentoring
Employee development
Team collaboration
Project management
Data analysis
Awards
Maroone Cancer Center Employee of the Month, 10/01/20
Maroone Cancer Center Employee of the Month, 10/16/22
Certification
Business Specialist, Broward College, 2019
Speaking Engagements
- 10/16/24, Virtual, SDX Global Webinar, Maximizing Precision in Breath-Hold Treatments
- 04/01/21, Virtual, SGRT USA Conference, Increasing Efficiency and Throughput: Decreasing Treatment Time
- 02/01/21, Virtual, SGRT Global Conference, SGRT & Workflow Enhancement: Advantages of Incorporating AlignRT Advance
- 06/01/20, Washington, DC, SGRT Virtual Conference, Building Trust in an SGRT System: Giving Up Your Old Technology and Methods
- 11/01/19, New York, NY, SGRT Educational Speaker Dinner, SGRT: Implementation, Challenges, & Opportunities of tattoo-less treatment
Timeline
Associate of Science - Radiation Therapy
Broward College
08.2024 - 08.2014
Technical Manager Radiation Oncology
Cleveland Clinic
11.2022 - Current
Radiation Therapist
Cleveland Clinic
03.2015 - Current
Master of Science - Healthcare Data Analytics
Florida Int'l University
05.2001 - 12.2023
Bachelor of Science - Supervision & Management
Broward College
05.2001 - 05.2021
Business Specialist, Broward College, 2019
Business Operations, Broward College, 2019
Accounting Technology Specialist, Broward College, 2019
CompTIA Project+, 2019
Certified Associate in Project Management, 2904472
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