Felicia Griffin
Atlanta,GA
Summary
Detailed oriented, results-driven and empathetic customer service professional with over 10 years of experience in high-volume operations in the healthcare and retail sector. Providing outstanding customer service, effective time management and customer relations. Key skills areas include: Excellent communication skill, Time Management, Customer Satisfaction, Strong Organization, Strong Motivational skills, Quality Control, Reports Management, Service & Staff Supervision, Food & Beverage Management Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
15
15
years of professional experience
Work History
Patient Nutrition Rep
Piedmont Healthcare
Atlanta, GA
05.2023 - Current
- Manager all customer service needs daily
- Communicate effectively with floor staff, patients and kitchen to resolve all patient food issues/concerns
- Interact with nursing staff on every floor, ensuring patient nutritional requirements and tray delivery requirements
- Received positive feedback from 98% of patients for providing a safe and positive service
- Demonstrate professionalism and empathy in all patient interactions ensuring a positive experience
- Ensured that timing of services was in line were company policies
- Effectively confirmed the physician's modified diets orders
Deli Supervisor
Sodexo/ Delta Headquarters
Atlanta, GA
08.2021 - 05.2023
- Provided excellent customer service daily, making orders fresh on the spot
- Ensured that each customer had the right amount of requested Deli products with their order before they left my counter
- Practiced all regulatory and safety policies and procedures
- Received positive feedback from 95% of customers for providing a safe and positive service
- Demonstrate professionalism and empathy in all customer interactions, ensuring a positive experience
Patient Meal Service Supervisor
WellStar Kennestone Hospital
Marietta, GA
05.2017 - 08.2021
- Provided excellent customer service to all patients daily
- Responsible collection meal snack request from patients at least times a day via phone or in person by going to their rooms
- Accurately entered in meal preferences within the scope of diet restrictions
- Delivered all meals to patients in a professional, courteous and friendly manner
- Performing tray delivery etiquette, using two patient identifiers
- Received positive feedback from 98% of patients for providing a safe and positive service
- Demonstrate professionalism and empathy in all patient interactions ensuring a positive experience
Food Service Supervisor
Morehouse College
Atlanta, GA
08.2016 - 05.2017
- Managed staff members ensuring compliance with federal, state, local and district regulations and policies
- Trained staff to provide effective communication and great customer service while demonstrating daily
- Promoted and maintained positive relations with students, faculty, staff and community
- Received positive feedback from 94% of customers for providing a safe and positive service
- Demonstrate professionalism and empathy in all customer interactions, ensuring a positive experience
Dietary Aid
A.G. Rhodes Wesley Woods
Atlanta, GA
10.2015 - 08.2016
- Company Overview: (Morrison Cafeteria)
- Served on the food tray line, preparing desserts, and consulted with patients regarding menu orders
- Coordinated dining room set-up/break-down for lunch and dinner schedules
- Manager all customer service needs daily
- Communicate effectively with floor staff, patients and kitchen to resolve all patient food issues/concerns
- Interact with nursing staff on every floor, ensuring patient nutritional requirements and tray delivery requirements
- Ensured that timing of services was in line were company policies
- Cleaned and sanitized food areas, packaged, labeled and replenished products
- Prepared kitchen and tray line for next day service
- (Morrison Cafeteria)
Shift Supervisor
Dollar General
Atlanta, GA
10.2014 - 10.2015
- Supervised 6 staff members, provided quality and effective training
- Worked to ensure the store ran smoothly and efficiently by opened and closed the store several times a week, operated cash register, stocked and ordered inventory
- Interviewed potential new hires and provided initial training
- Prepared operational report’s and store financials
Manager
Walmart
Atlanta, GA
07.2009 - 10.2014
- Oversaw day-to-day operations, which included ensuring food preparation to highest quality standards, in both the bakery and deli sections
- Maintained excellent customer service internally and externally, processed daily food orders for restocking
- Key Accomplishments:
- Acknowledged for having the “Highest Sells For 2013” for all Walmart stores, in the Bakery, for two consecutive months
- Supervised 20+ employees in customer support
- Promoted from Food Service Worker to Department Manager of Deli in January, 2010
Education
Bachelor of Arts - Food Service Management
Johnson & Wales University
Providence, RI05-1995
Skills
- Excellent communication skill
- Time Management
- Customer Satisfaction
- Strong Organization
- Strong Motivational skills
- Quality Control
- Reports Management
- Service & Staff Supervision
- Food & Beverage Management
- Patient greeting
- Customer Service
Timeline
Patient Nutrition Rep
Piedmont Healthcare
05.2023 - Current
Deli Supervisor
Sodexo/ Delta Headquarters
08.2021 - 05.2023
Patient Meal Service Supervisor
WellStar Kennestone Hospital
05.2017 - 08.2021
Food Service Supervisor
Morehouse College
08.2016 - 05.2017
Dietary Aid
A.G. Rhodes Wesley Woods
10.2015 - 08.2016
Shift Supervisor
Dollar General
10.2014 - 10.2015
Manager
Walmart
07.2009 - 10.2014
Bachelor of Arts - Food Service Management
Johnson & Wales University
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