Felicia Gudino
Administrative
Ceres,CA
Summary
Capable Office Manager/Payroll Specialist with experience handling all aspects of payroll processing, including auditing, employee paychecks and direct deposits, taxes, deductions, garnishments with Peoplesoft. Excellent in call center, customer service and administrative rolls. Great communicator answering employee inquiries and resolving any payroll-related issues. History of outstanding work ethic, commitment and loyalty to the team. Proven track record of leadership as Office Manager and to thrive in team environment or solo position.
Overview
34
34
years of professional experience
Work History
CNA, HHA, MA Hospice Nursing Assistant and Caregiver
Self employed
08.1991 - 08.2025
- Provided compassionate and personalized care in-home, at assisted living, nursing home and skilled nursing facilities for7-115 disabled and elderly daily, ensuring their comfort, safety, and well-being
- Managed variety of patient needs including personal hygiene, mobility assistance, activities and dietary requirements
- Charted, monitored vital signs, administered medication under supervision of doctors, and collaborated with healthcare professionals to implement patient care plans including palliative and hospice care
- Maintained supportive relationships with doctors, clients and families, offering emotional support and education on health maintenance
- Delivered high-quality care that was reflected as meticulous record-keeping and adherence to all relevant health and safety guidelines.
Payroll Specialist
San Joaquin General Hospital
02.2024 - 05.2024
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database using Peoplesoft.
- Verified and submitted timekeeping information for accurate and efficient payroll processing for 2000+ employees.
- Reduced payroll errors from 25 to zero by conducting thorough audits and resolving discrepancies in timely manner.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Office Support
Thrifty Medical Supply
09.2010 - 01.2016
- Created and processed 50-100 invoices, managed accounts receivable/payable for insurance, vendors and customers
- Addressed 10-50 customer inquiries and resolved issues by analyzing account information and providing effective solutions
- Oversaw administrative tasks of medical supply office, handled insurance coverage, copay and billing with insurance company and client
- Tracked logistics, filed, updated and ordered inventory of medical supplies, analyzed performance, and resolved issues monthly.
Office Manager
Criterion Brock
05.2000 - 09.2010
- Managed all daily office manager operations including, payroll, scheduling 10-50 flooring installations daily, 5-10 appointments for sales representatives and operations manager daily
- Created and processed 10-30 invoices daily, managed accounts receivable/payable for vendors and customers
- Addressed 10-25 customer inquiries and resolved issues by analyzing account information and providing effective solutions
- Maintained accurate financial records, optimized vendor contracts, coordinated staff schedules, enforced office policies, scheduled weekly and monthly staff meetings
- Facilitated interdepartmental communication, ensuring operational efficiency and contributing to company's sustained growth
- Recruited, trained, and dismissed office staff and flooring installers as needed
Education
Certificate - CNA, HHA, Hospice Assistant, Caregiver
06.1991
Certificate, Front/Back Office Medical Assistant -
07.1988
High School Diploma, General Education -
06.1987
Skills
- Customer Service
- Invoicing Accounts Payable/Receivable
- Payroll Auditing
- Multi-Tasking Abilities
- Inbound & Outbound Calls
- Data Entry & Maintenance
- Active Listening Skills
- Microsoft & Excel Expertise
- Call Center Operations
- Account Management
- Phone Etiquette
- Inquiry Handling
- Issue Resolution
- Medical Terminology
- Payroll Processing with Peoplesoft
- Dependable and Adaptable
Timeline
Payroll Specialist - San Joaquin General Hospital
02.2024 - 05.2024
Office Support - Thrifty Medical Supply
09.2010 - 01.2016
Office Manager - Criterion Brock
05.2000 - 09.2010
CNA, HHA, MA Hospice Nursing Assistant and Caregiver - Self employed
08.1991 - 08.2025
NCP Nursing - Certificate, CNA, HHA, Hospice Assistant, Caregiver
Bryman Campus - Certificate, Front/Back Office Medical Assistant,
Sunset high school - High School Diploma, General Education,