Summary
Overview
Work History
Education
Skills
Timeline
Felicia Gudino

Felicia Gudino

Stockton,CA

Summary

Capable Office Manager/Payroll Specialist with experience handling all aspects of payroll processing, including auditing, employee paychecks and direct deposits, taxes, deductions, garnishments with Peoplesoft. Excellent communicator answering employee inquiries and resolving any payroll-related issues. History of outstanding work ethic, commitment and loyalty to the team. Proven track record of leadership as Office Manager and to thrive in team environment or solo position.

Overview

33
33
years of professional experience

Work History

Payroll Specialist

San Joaquin General Hospital
02.2024 - 05.2024
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database using Peoplesoft.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing for 2000+ employees.
  • Reduced payroll errors from 25 to zero by conducting thorough audits and resolving discrepancies in timely manner.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.

CSR

Neighborhood Works For Fortuna BMC
02.2021 - 02.2024
  • Created and processed invoices, managed accounts receivable/payable for insurance, vendors and customers
  • Addressed customer 30-50 inquiries daily and resolved issues by analyzing account information and providing effective solutions
  • Enhanced customer experience by educating customers on application process, billing, payment, and support procedures, ensuring clarity and satisfaction
  • Documented all customer interactions, resolutions, and account updates, maintaining accurate and comprehensive records.

CNA, HHA, MA Hospice Nursing Assistant and Caregiver

Self employed
08.1991 - 03.2021
  • Provided compassionate and personalized care in-home, at assisted living, nursing home and skilled nursing facilities for7-115 disabled and elderly daily, ensuring their comfort, safety, and well-being
  • Managed variety of patient needs including personal hygiene, mobility assistance, activities and dietary requirements
  • Charted, monitored vital signs, administered medication under supervision of doctors, and collaborated with healthcare professionals to implement patient care plans including palliative and hospice care
  • Maintained supportive relationships with doctors, clients and families, offering emotional support and education on health maintenance
  • Delivered high-quality care that was reflected as meticulous record-keeping and adherence to all relevant health and safety guidelines.

CSR

Apex Group for Fortuna BMC
12.2016 - 02.2021
  • Handled 30-50 inbound/outbound calls regarding customer inquires and questions
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Educated customers about billing, payment processing, support policies and procedures
  • Recorded actions taken, issues resolved, and customer information to effectively manage customer accounts.

CSR

MetLife for Fortuna BMC
01.2016 - 12.2016
  • Created and processed 10-20 invoices, managed accounts receivable/payable for insurance, vendors and customers
  • Addressed 30-50 customer inquiries, resolved concerns related to billing, payments, and orders, ensuring satisfaction and accurate account management
  • Documented detailed all call notes and resolutions in web-based systems to maintain comprehensive records of customer engagements.

Office Support

Thrifty Medical Supply
09.2010 - 01.2016
  • Created and processed 50-100 invoices, managed accounts receivable/payable for insurance, vendors and customers
  • Addressed 10-50 customer inquiries and resolved issues by analyzing account information and providing effective solutions
  • Oversaw administrative tasks of medical supply office, handled insurance coverage, copay and billing with insurance company and client
  • Tracked logistics, filed, updated and ordered inventory of medical supplies, analyzed performance, and resolved issues monthly.

Office Manager

Criterion Brock
05.2000 - 09.2010
  • Managed all daily office manager operations including, payroll, scheduling 10-50 flooring installations daily, 5-10 appointments for sales representatives and operations manager daily
  • Created and processed 10-30 invoices daily, managed accounts receivable/payable for vendors and customers
  • Addressed 10-25 customer inquiries and resolved issues by analyzing account information and providing effective solutions
  • Maintained accurate financial records, optimized vendor contracts, coordinated staff schedules, enforced office policies, scheduled weekly and monthly staff meetings
  • Facilitated interdepartmental communication, ensuring operational efficiency and contributing to company's sustained growth
  • Recruited, trained, and dismissed office staff and flooring installers as needed

Education

Certificate - CNA, HHA, Hospice Assistant, Caregiver

NCP Nursing, Fremont, CA
06.1991

Certificate, Front/Back Office Medical Assistant -

Bryman Campus, San Francisco, CA
07.1988

High School Diploma, General Education -

Sunset high school, Hayward, CA
06.1987

Skills

  • Customer Service
  • Invoicing Accounts Payable/Receivable
  • Payroll Auditing
  • Multi-Tasking Abilities
  • Inbound & Outbound Calls
  • Data Entry & Maintenance
  • Active Listening Skills
  • Microsoft & Excel Expertise
  • Call Center Operations
  • Account Management
  • Phone Etiquette
  • Inquiry Handling
  • Issue Resolution
  • Medical Terminology
  • Payroll Processing with Peoplesoft
  • Dependable and Adaptable

Timeline

Payroll Specialist - San Joaquin General Hospital
02.2024 - 05.2024
CSR - Neighborhood Works For Fortuna BMC
02.2021 - 02.2024
CSR - Apex Group for Fortuna BMC
12.2016 - 02.2021
CSR - MetLife for Fortuna BMC
01.2016 - 12.2016
Office Support - Thrifty Medical Supply
09.2010 - 01.2016
Office Manager - Criterion Brock
05.2000 - 09.2010
CNA, HHA, MA Hospice Nursing Assistant and Caregiver - Self employed
08.1991 - 03.2021
NCP Nursing - Certificate, CNA, HHA, Hospice Assistant, Caregiver
Bryman Campus - Certificate, Front/Back Office Medical Assistant,
Sunset high school - High School Diploma, General Education,

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Felicia Gudino