Kelicia McDowell
Lumberton,NC
Summary
Proven proficiency in database management and a strong commitment to confidentiality, honed at Farmers Home Furniture, where I enhanced customer retention through immediate issue resolution and meticulous record-keeping. Leveraged letter writing and office correspondence skills to support high-level communications and operational efficiency.
Overview
2
2
years of professional experience
Work History
Secretary
Farmers Home Furniture
Lumberton, North Carolina
01.2024 - Current
- Greeted visitors and directed to appropriate location or person.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated contact lists on a regular basis; created new contacts as needed.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Processed documents and materials for dissemination to appropriate parties.
- Handled confidential documents with discretion.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Drove customer feedback to deliver information to management for corrective action.
- Created and updated spreadsheets to track and report data.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sent and distributed mail and parcels.
Housekeeper
Liberty Health Partners
Lumberton, North Carolina
07.2023 - 05.2024
- Maintained and organized cleaning supplies stock.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Followed safety procedures when handling hazardous materials.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Disinfected telephones, light switches and other frequently touched objects.
- Observed proper use of chemicals when cleaning various surfaces.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Education
High School Diploma -
Alger B Wilkins
Fayetteville, NC06-2018
Skills
- Letter writing
- Office correspondence
- Requisition processing
- Phone reception
- Confidentiality
- Database management
Timeline
Secretary
Farmers Home Furniture
01.2024 - Current
Housekeeper
Liberty Health Partners
07.2023 - 05.2024
High School Diploma -
Alger B Wilkins
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