Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Affiliations
References
Timeline
Generic

Felicia Hackbarth

Elkton,VA

Summary

Dynamic professional with extensive experience in sales management and executive support, notably at Bluegreen Vacations. Proven track record in increasing sales closing rates by 20% and adept at strategic planning and team leadership. Exceptional organizational skills combined with a commitment to customer satisfaction drive successful outcomes in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Business Owner/Operator

ORGANIZED BEACHES
Elkton, US
02.2022 - Current
  • Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
  • Maintained high standards of cleanliness and attention to detail in all areas of the home, including bedrooms, bathrooms, kitchens, and living spaces
  • Utilized various cleaning tools and equipment effectively to achieve optimal results while ensuring the safety of both self and clients' property
  • Collaborated with team members to divide workload efficiently during larger projects or time-sensitive assignments
  • Addressed client concerns or special requests promptly and professionally to ensure customer satisfaction
  • Communicated with clients to understand their specific cleaning needs and preferences for a personalized service experience
  • Utilized specialized equipment, such as steam cleaners or pressure washers, for deep cleaning tasks when necessary
  • Maintained a professional and presentable appearance while representing the company in clients' homes
  • Maintained knowledge of industry best practices regarding safe handling of chemicals used in the cleaning process
  • Implemented quality control measures to ensure consistent delivery of high-quality cleaning services

Executive Assistant

Black Heart Hospitality
Cape Coral, US
10.2019 - 01.2022
  • Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive's behalf
  • Maintaining comprehensive and accurate records
  • Performing minor accounting duties
  • Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
  • Answering phone calls in a polite and professional manner
  • Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
  • Managing the executive's calendar, including making appointments and prioritizing the most sensitive matters
  • Provided high-level administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
  • Prepared and edited correspondence, reports, and presentations for executive team using Microsoft Office Suite
  • Organized and facilitated meetings, including preparing agendas, taking minutes, and distributing meeting materials
  • Screened phone calls and emails for executives, prioritizing messages and responding on their behalf when necessary
  • Scheduled managed appointments meetings conference calls maintaining calendars effectively
  • Created detailed expense reports ensuring accuracy compliance with company policies guidelines
  • Managed multiple tasks priorities simultaneously adapting changing needs deadlines seamlessly
  • Handled sensitive confidential information discretion integrity safeguarding privacy at all times

Director of Sales

Bluegreen Vacations
Saint Pete Beach, US
07.2015 - 10.2019
  • Responsible for overseeing 10+ sales representatives; including but not limited to, providing feedback, support, and coaching, monitoring progress towards sales goals, and leading daily sales meetings
  • Coaching both veteran and entry level sales team members
  • Track and analyze progress towards national sales goals; compile and report data and statistics to corporate office

Director of Sales

Silverleaf Resorts, Inc
Sheridan, US
09.2012 - 07.2015
  • Responsible for overseeing 10+ sales representatives; including but not limited to, providing feedback, support, and coaching, monitoring progress towards sales goals, and leading daily sales meetings with Sales Director
  • Initiated closing of sale and follow-up to secure payment and prevent cancellation
  • Increased closing percentage by 20% from the previous year 2 years consecutively
  • Recruited, interviewed, and trained new sales representatives

Sales Representative

Silver leaf resorts
03.2013 - 09.2013
  • Identified the needs and expectations of each client to develop clear and concise sales proposals
  • Established working relationship with client, performed tour, promoted product, and transitioned to closing phase of sales process
  • Maintained and perfected knowledge of product, company policies, market, and sales strategy
  • Responsible for tracking and analyzing individual progress towards sales goals
  • Attended morning meetings and trainings to stay up-to-date with company policies and sales teams progress towards sales goals

Bar Manager/Bartender

Edge's Tap
Peru, US
02.2007 - 01.2013
  • Maintained and kept the bar running smoothly by handling day-to-day operations, managing resources, and employees, and creating a safe, fun environment for staff and patrons
  • Managed inventory and resources, plan promotional events, ensure that quality and safety controls are followed, maintain current licenses and update vendor contracts, create schedules, and set business objectives to increase profits and maximize customer satisfaction

Education

Bachelors - Business Marketing

Michigan Technological University
Houghton, MI
12.2007

Skills

  • Management
  • Bartender Experience
  • WORD
  • Organizational skills
  • Housekeeping
  • Property management
  • Bookkeeping
  • PTSD Care
  • Fundraising
  • VoIP
  • Insurance sales
  • UI
  • Executive administrative support
  • DocuSign
  • Guest services
  • Restoration
  • QuickBooks
  • Profit & loss
  • Cash handling
  • Contracts
  • Calendar management
  • Training & development
  • Strategic Planning
  • Business development
  • Serving Experience
  • Payroll
  • Hospitality
  • Microsoft Office
  • Heavy lifting
  • Cooking Experience
  • Customer Relations
  • Public relations
  • Nigh
  • Human resources
  • Analysis skills
  • Restaurant experience
  • Office management
  • Upselling
  • Residential cleaning
  • Financial report writing
  • Accounting software
  • Word
  • EXCEL
  • Inside Sales
  • Outside sales
  • MS EXCEL
  • Event Planning
  • Account Management
  • Marketing
  • Publisher
  • Salesforce
  • PowerPoint
  • Sales
  • Communication skills
  • Microsoft Excel
  • Databases
  • HIIT
  • Branding
  • Lending
  • Accounts payable
  • Telemarketing
  • Google Docs
  • Computer Skills
  • Leadership
  • Personal assistant experience
  • SharePoint
  • Mentoring
  • Data collection
  • Negotiation
  • Business Development
  • Office manager experience
  • POWERPOINT
  • Office experience
  • Accounting
  • Customer service
  • Supervising experience
  • Writing skills
  • Administrative experience
  • Spanish
  • B2B sales
  • Guest relations
  • Multi-line phone systems
  • Typing
  • Inside sales
  • Proposal Writing
  • Project Management
  • Clerical experience
  • Construction
  • Outside Sales
  • Sales Management
  • Events Management
  • Outbound sales
  • Customer support
  • B2B Sales
  • Outlook
  • English
  • Conflict management
  • Freshbooks
  • Customer retention
  • Bartending
  • Relationship management
  • Travel planning
  • Microsoft Powerpoint
  • Project leadership
  • Serving
  • Filing
  • Google Suite
  • CRM software
  • Basic math
  • Team management
  • Computer literacy
  • Customer Service
  • Recruiting
  • Retail Sales
  • Catering
  • Programmable logic controllers
  • Public Speaking
  • Customer Relationship Management
  • Merchandising
  • Nannying Experience
  • Social media marketing
  • Budgeting
  • Medical sales
  • Accounts receivable
  • Insurance verification
  • Home care
  • First aid
  • Grocery store
  • High-end Sales
  • OUTLOOK
  • Retail management
  • CPR
  • CRM Software
  • Cold Calling
  • Territory management
  • Sales management
  • Direct sales
  • Hotel experience
  • Pricing
  • Data Entry
  • Time management
  • Conflict resolution
  • Quality control
  • Sales strategy
  • Process improvement
  • Scheduling coordination
  • Record keeping
  • Training and development
  • Personnel management
  • Sales tactics
  • Sustainable business models
  • Operations management
  • Entrepreneurial leadership
  • Sales strategics
  • Budget control
  • Relationship building
  • Quality assurance
  • Policies and procedures development
  • Staff management
  • Public speaking
  • Cost control and budgeting
  • Purchasing and planning
  • Talent allocation
  • Strategic Decision-making
  • Issue resolution
  • Team collaboration and leadership
  • Business planning
  • Financial planning
  • Business administration
  • Employee training
  • Employee development
  • Incident response
  • Attention to detail
  • Customer relations
  • Professional networking
  • Staff hiring
  • Performance improvement
  • Cost analysis and savings
  • Sales oversight
  • Negotiation and persuasion
  • Driven and determined

Certification

  • DESIGNATED HOME STATE ADJUSTER, 02/24, Present
  • Life Insurance, 11/22, Present
  • Life and Health Insurance, 11/22, Present
  • CPR Certification, 06/21, Present
  • CPR/First Aid, 01/09, Present
  • Real Estate License
  • Food Handler Certification
  • Bartender License
  • TABC Certification
  • First Aid Certification, 02/14, 02/30
  • Driver's License, 01/23, 01/30
  • Certified Property Manager
  • CMCA
  • Certified Apartment Manager
  • Certified Notary Public

Languages

English, Expert

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Affiliations

  • VOLUNTEER BIG SISTER/LITTLE SISTER

References

References available upon request.

Timeline

Business Owner/Operator

ORGANIZED BEACHES
02.2022 - Current

Executive Assistant

Black Heart Hospitality
10.2019 - 01.2022

Director of Sales

Bluegreen Vacations
07.2015 - 10.2019

Sales Representative

Silver leaf resorts
03.2013 - 09.2013

Director of Sales

Silverleaf Resorts, Inc
09.2012 - 07.2015

Bar Manager/Bartender

Edge's Tap
02.2007 - 01.2013

Bachelors - Business Marketing

Michigan Technological University

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Felicia Hackbarth