Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Hall

Plano,TX

Summary

Confident Litigation Support Specialist. Personable yet assertive professional with expertise in claims management and team management. Effectively communicated with all stakeholders to create compelling stories from evidence and related documents.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Litigation Specialist

TPCIGA CPR Insurance
06.2021 - 10.2023
  • Reduced case backlog by efficiently prioritizing and managing high-volume caseloads.
  • Streamlined litigation processes for improved efficiency and cost effectiveness.
  • Collaborated with legal teams to develop winning strategies for client.
  • Conducted thorough investigations of claims, gathering critical evidence to support case resolution.
  • Assisted attorneys in trial preparation.
  • Negotiated settlements in mediation and arbitration settings, resulting in reduced litigation costs for clients.
  • Developed strong working relationships with opposing counsel for effective communication and negotiation throughout the litigation process.
  • Analyzed legal issues and provided well-reasoned recommendations to client on case strategy and tactics.
  • Ensured compliance with court deadlines by maintaining an organized calendar system for all active cases.
  • Enhanced client satisfaction by addressing concerns promptly and providing regular updates on case progress.

Claims Operations Manager

Eberls Claim Service
05.2012 - 06.2019
  • Streamlined claims operations by implementing efficient processes and training solutions.
  • Established a robust training program for new hires, resulting in increased productivity and reduced errors in claim processing.
  • Spearheaded cross-functional team collaboration to address complex claims issues and implement best practices.
  • Improved overall efficiency of the claims department by regularly reviewing workflows and identifying opportunities for optimization.
  • Enhanced customer satisfaction by improving communication channels and providing timely updates on claim status.

Claims Quality Auditor

Balboa Insurance-Bank Of America
05.2008 - 05.2012
  • Enhanced claims processing accuracy by conducting thorough quality audits and providing feedback to claims examiners.
  • Streamlined auditing processes for increased efficiency, implementing new software tools and techniques.
  • Reduced claim overpayments with meticulous attention to detail in the review of policy coverages and benefits.
  • Collaborated with team members to identify trends in claim errors, developing targeted training programs for improvement.
  • Maintained up-to-date knowledge of industry regulations and changes, ensuring compliance within the organization''s claim handling procedures.

Education

BBA - Marketing

Angelo State University
San Angelo, TX
12.1995

Skills

  • Legal Analysis
  • Client Communication
  • Document Review
  • Litigation Strategy
  • Process Improvement Strategies
  • Quality Assurance Standards
  • Team Leadership Abilities
  • Claims Auditing
  • Exemplary Communication Skills
  • Team Collaboration

Timeline

Litigation Specialist

TPCIGA CPR Insurance
06.2021 - 10.2023

Claims Operations Manager

Eberls Claim Service
05.2012 - 06.2019

Claims Quality Auditor

Balboa Insurance-Bank Of America
05.2008 - 05.2012

BBA - Marketing

Angelo State University

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Felicia Hall