Felicia Hall
Des Moines,IA
Summary
Administrative/Management and Customer Service role. Offers outstanding attention to detail and customer relations coordination. Outgoing Office Administrator with 30 years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere. Skilled management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successfully balancing tenants’ rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
6
6
years of professional experience
Work History
Leasing Agent
Renew Jordan Creek
West Des Moines, IA
09.2023 - 03.2024
- Answer multi phone lines, Assist residents with any problems, maintenance orders etc..,
- Show and lease units
- Assist the Assistant Manager and Manager in running the property and keeping occupancy up
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
Customer Service Coordinator
Nebraska Furniture Mart
01.2023 - 08.2023
- Answer multi phone lines and connect with right department
- Data entry, scanning, emails
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Worked with sales teams to understand processes and enhance after-sales support.
Property Manager
PEDCOR MANAGEMENT
08.2022 - 02.2023
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
Office Administrator
Echo Electric Supply
01.2022 - 06.2022
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Filtered emails based on importance and escalated issues to leadership.
- Created memos, letters and other documents, fostering internal and external communication.
Remote Customer Service Rep
Swiss Colonies
02.2021 - 02.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Portfolio Manager
Metro Property Mng
10.2020 - 02.2021
- Manage a portfolio of over 230 rental units
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
Assistant Manager
Cambridge Court
10.2019 - 04.2020
- Assist property manager with all aspects of running property
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Property Manager
Perennial Properties
01.2018 - 07.2019
- Handled resident complaints and expedited maintenance requests.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Met with prospective tenants to show property and assess applications or sign leases.
- Updated tenant and unit information to keep current in housing database.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Education
GED -
DMACC
Ankeny, IA02-2000
Skills
- Property Management Expertise
- Rent collection
- Scheduling and Planning
- Eviction Procedures
- Business Administration
- Database entry
- Payroll Administration
- Active Listening
- Yardi,Appfolio,Rent Roll, Entrata
- LIHTC
- Payroll Oversight
- Vendor Relationship Management
Affiliations
- Habitat For Humanity
- Meals from the Heartland
References
References available upon request.
Timeline
Leasing Agent
Renew Jordan Creek
09.2023 - 03.2024
Customer Service Coordinator
Nebraska Furniture Mart
01.2023 - 08.2023
Property Manager
PEDCOR MANAGEMENT
08.2022 - 02.2023
Office Administrator
Echo Electric Supply
01.2022 - 06.2022
Remote Customer Service Rep
Swiss Colonies
02.2021 - 02.2022
Portfolio Manager
Metro Property Mng
10.2020 - 02.2021
Assistant Manager
Cambridge Court
10.2019 - 04.2020
Property Manager
Perennial Properties
01.2018 - 07.2019
GED -
DMACC
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