Felicia Hall
West Helena,AR
Summary
Detail-Oriented Security Officer experienced in surveillance monitoring and emergency response. Achieved guest safety through effective policy enforcement and strong problem-solving skills in fast-paced environments. Focused on maintaining safety and fostering collaboration while remaining calm under pressure.
Overview
1
1
Language
15
15
years of professional experience
Work History
Security Officer
Gold Strike Casino Resort
Tunica, Mississippi
05.2022 - Current
- Conducted routine patrols across casino and resort, ensuring safety compliance.
- Enforced casino policies and regulations, fostering a secure environment for guests.
- Responded promptly to incidents and emergencies, ensuring immediate action.
- Monitored surveillance systems, enhancing guest safety and security.
Cage Cashier
Isle of Capri Casino
Lula, Ms.
02.2012 - 07.2012
- Processed cash transactions with precision, ensuring efficient service for guests.
- Delivered exceptional customer service, contributing to positive guest experiences.
- Ensured accurate cash drawer balances, supporting operational integrity during shifts.
Education
Central High School
West Helena-Helena , Ar.Skills
- Surveillance operations
- Policy enforcement
- Incident reporting
- Risk assessment
- Customer service
- Attention to detail
- Team collaboration
- Conflict resolution
Languages
English
Professional
Timeline
Security Officer
Gold Strike Casino Resort
05.2022 - Current
Cage Cashier
Isle of Capri Casino
02.2012 - 07.2012
Central High School