Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Hamilton

Thomasville,AL

Summary

To join a company that offers a stable and positive atmosphere. As well as inspire to enhance and therefore innovate the work culture for the betterment of all parties concerned. Authorized to work in the US for any employer. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

12
12
years of professional experience

Work History

Shift Manager

Burger King
Thomasville, AL
10.2018 - Current
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests, and found coverage for short shifts.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive examples for the shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Quality Control Inspector

MS Companies
Vance, AL
10.2020 - 02.2021
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Completed precise measurements using special tools.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Communicated with production team members about quality issues.

Commercial Cleaner

Office Pride
Pensacola, FL
01.2013 - 02.2016
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming
  • Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created
  • Service, clean, or supply restrooms
  • Gather and empty trash
  • Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees
  • Clean and polish furniture and fixtures
  • Dust furniture, walls, machines, or equipment.

Internship Student

Urology Associates
, AL
07.2014 - 08.2014
  • 160 hours in extern
  • Assist practitioners in treatment for urologic conditions ranging from bladder, prostate cancer to infertility & erectile dysfunction
  • Prep room for patient care, assess patient for doctor examination
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
  • Restocked office supplies and retrieved files for staff.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
  • Sorted and organized files, spreadsheets and reports.
  • Answered incoming telephone calls, took down messages and provided information.

Assistant Manager

Wendy's
Robertsdale, AL
11.2009 - 07.2012
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Count money and make bank deposits
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Schedule staff hours and assign duties
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
  • Establish standards for personnel performance and customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Team Member

Fish House
Jackson, AL
01.2004 - 01.2005
  • Maintain sanitation, health, and safety standards in work areas
  • Clean food preparation areas, cooking surfaces, and utensils
  • Verify that prepared food meets requirements for quality and quantity
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
  • Measure ingredients required for specific food items being prepared
  • Clean, stock, and restock workstations and display cases
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously
  • Wash, cut, and prepare foods designated for cooking.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Learned all required tasks quickly to maximize performance.
  • Resolved issues quickly to maintain productivity goals.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Sought out ways to go above and beyond job requirements.

Grove Hill, AL
01.1999 - 11.1999
  • Clean food preparation equipment, work areas, and counters or tables
  • Take orders from customers and cook foods requiring short preparation times, according to customer requirements
  • Restock kitchen supplies, rotate food, and stamp time and date on food in coolers
  • Perform general cleaning activities in kitchen and dining areas.

Education

Medical Assistant -

Fortis College

GED - undefined

Remington College

CCMA CMarch 2018 To March 2022 NHA Certification - Medical Assisting

Remington College
Mobile, AL
11.2014

Skills

  • Inventory controls
  • Accurate money handling
  • Training and mentoring
  • Team Building
  • PPE Compliance
  • Negotiation
  • Planning and Coordination
  • Staff Management
  • Financial Management

Timeline

Quality Control Inspector

MS Companies
10.2020 - 02.2021

Shift Manager

Burger King
10.2018 - Current

Internship Student

Urology Associates
07.2014 - 08.2014

Commercial Cleaner

Office Pride
01.2013 - 02.2016

Assistant Manager

Wendy's
11.2009 - 07.2012

Team Member

Fish House
01.2004 - 01.2005

01.1999 - 11.1999

Medical Assistant -

Fortis College

GED - undefined

Remington College

CCMA CMarch 2018 To March 2022 NHA Certification - Medical Assisting

Remington College

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Felicia Hamilton