Felicia Hargrove
119 Mansion Drive ,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Faneuil
08.2013 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Supervisor
Peebles Distribution Warehouse
05.2006 - 07.2010
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Education
Career Studies Certificate - Medical Technology
Southside Virginia Community College
Alberta, VA12.2011
High School Diploma -
Bluestone High School
Skipwith, VA06.2002
Skills
- Medical Terminology
- Keyboarding
- Editing Proofreading
- Time Management
- Verbal and Written Communication
- Task Prioritization
- Team Collaboration
- Data Entry
- Phone Etiquette
- Customer Service
Objective
To obtain a job as an Patient Service Representative (PSR)
References
Supervisor: Brianna Williams
Phone: 434-222-3142
Timeline
Customer Service Representative
Faneuil
08.2013 - Current
Supervisor
Peebles Distribution Warehouse
05.2006 - 07.2010
Career Studies Certificate - Medical Technology
Southside Virginia Community College
High School Diploma -
Bluestone High School
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