FELICIA HARRELL

Work History

Office Clerk

Robert Half Staffing Temporary

Houston,, TX

07.2022 - Current

Interacted with customers by phone, email, or in person to provide information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Prepared packages for shipment, pickup, and courier services for prompt delivery to customers.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Checked documentation for accuracy and validity on updated systems.
Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Routed more than 40 calls per day to office staff members.
Provided clerical support, addressing routine and special requirements
Produced high-quality communications for internal and external use
Kept reception area clean and neat to give visitors positive first impression
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Screened visitors and issued badges to maintain safety and security
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment

Customer Service Agent

Sitel Group

Las Vegas, NV

10.2021 - 04.2022

Documented conversations with customers to track requests, problems, and solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired
services.
Returned all routine and general customer calls in good time.
Assisted customers in making payments on accounts and setting up payment plans.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met or exceeded call speed, accuracy, and volume benchmarks consistently.
The managed a high volume of inbound and outbound customer calls.

Senior Claims Processor Specialist,

Allstate Insurance Company

Houston, TX

06.2000 - 06.2017

Managed phone calls and correspondence Accurately performed data entry
Worked on compliance list for
payment data for last quarter and figure out payment trends.
Based on observations, ensure availability of necessary funds in account for timely payments
Floated and
Backed-up Salvage Theft Processor and all other positions
Expedited appropriate documents to salvage vendor
Maintained reference files Knowledge of Good Hands Repair Network (GHRN) process for accounts
receivables; followed up on payments and invoices
Served as the Refund Representative; prepared and
distributed all refund checks.
Senior Salvage Processing Specialist | 06/2010 - 12/2015
Accurately performed data entry
Worked salvage bank for the state of Texas Backed up Salvage Theft Processor
Request DVM stolen notices
Expedite required documents to salvage vendor Maintain reference files.
Senior Salvage Processing Specialist | 06/2009 - 06/2010
Prepare and distribute all refund checks
Prepare titles to be forwarded to the State of Texas for processing
Worked on compliance list for management to see the payment data for the last quarter and figure out payment trends
Ensure the availability of necessary funds in the account for timely payments.
Summary
Experience
Investigate and resolve title issues Backed-up Diminished Value.
Theft and Total Loss Processor | 09/2007 - 06/2009
Handle responsibilities of assisting Theft and Total Loss Adjusters in areas of contacting the customer about pending
documents Wrote and distributed agent notification letters Sent out titles to salvage auction vendors Investigated
and researched salvage recovery via local police departments Maintained and updated salvage records
Received calls from internal and external customers providing customer support and service Processed payments
to customers, lien holders, and attorneys.
Receptionist | 01/2006 - 09/2008
Greeted customers Answered phones and expedited internal and external calls to the appropriate departments
Prepared Power of Attorney documents and made folders Mentored several new members of the claim staff.
Developed connections with local fraud bureaus, district attorneys' offices, and professional associations.
Reviewed collection files to determine the next steps in the collection process.
Processed payments Performed various administrative tasks Accurately performed data entry; ten-key by touch.
Dispatcher | 06/2000 - 01/2006
Collect, compile, and review invoices from vendors for outstanding invoices Made assignments for auto
inspections Performed accounts receivable processes Accurately performed data entry
Skilled in mentoring,
training internal and external new hires
Received calls from internal and external customers providing support and
service Verified claim data correctness in preparation for processing.

Summary

Overview

Work History

Office Clerk

Customer Service Agent

Senior Claims Processor Specialist,

Education

High School Diploma -

Associate of Science -

Skills

Work Availability

Timeline

Similar Profiles

Monica C. ThomasMonica C. Thomas

ANITA ELMSANITA ELMS

Emily LemenEmily Lemen

Adam J DavisAdam J Davis

Dennis WallsDennis Walls