Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Harrell

Spring,TX

Summary

Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Overview

31
31
years of professional experience

Work History

Caregiver

Mimi Caring Angels
Houston, TX
11.2022 - Current
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Maintained clean and well-organized environment for client happiness and safety.

Claim Representative

Allstate Insurance Company - Sanfratello Insurance Agency
Houston, TX
06.2000 - 06.2017
  • Reviewed insurance policies and determined coverage eligibility based on policy language.
  • Investigated suspicious claims to identify potential fraud or abuse.
  • Analyzed medical records to evaluate the validity of claims.
  • Inspected damaged property to assess damages related to claims.
  • Assessed financial losses for claimants and recommended settlement amounts.
  • Processed new claims quickly and accurately according to company standards.
  • Conducted follow-up investigations as needed to ensure accuracy of claim information.
  • Coordinated with medical providers, attorneys, adjusters. as necessary throughout the life cycle of a claim process.
  • Monitored performance metrics such as average time-to-pay and average time-to-resolve cases.
  • Maintained knowledge of current industry trends in order to identify opportunities for improvement.
  • Performed quality assurance audits on completed files prior to submission.
  • Participated in training sessions on new products, services, processes, regulations.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.

Caregiver

Health Care Temporary Services
Houston, TX
03.1993 - 08.2001
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.

Education

Associate of Science -

LONE STAR COLLEGE

Skills

  • Compassionate Client Care
  • Patient Companionship
  • Daily Living Assistance
  • Medication Administration
  • Dependable and Responsible
  • Flexible Schedule
  • Patient Care
  • Supportive Companionship
  • Time Management
  • Strong Ethics
  • ADL Assistance
  • Chronic Disease Management
  • Basic Housekeeping
  • Documentation
  • Meal Preparation
  • First Aid and CPR
  • Mobility Assistance
  • Compassionate Care
  • Dementia Care
  • Elderly Care
  • Respectful and Compassionate
  • Housekeeping

Timeline

Caregiver

Mimi Caring Angels
11.2022 - Current

Claim Representative

Allstate Insurance Company - Sanfratello Insurance Agency
06.2000 - 06.2017

Caregiver

Health Care Temporary Services
03.1993 - 08.2001

Associate of Science -

LONE STAR COLLEGE

Similar Profiles

CREATE PROFILE
Felicia Harrell