Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Felicia S Harrell

Spring,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seek to take on similar role with leading organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Care Manager

Mary Campbell
03.2023 - Current
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Utilized active listening and communication skills to address customer concerns
  • Offered emotional support to help patients cope with stressors associated with their illness or disability.
  • Facilitated the coordination of medical appointments and transportation for clients when needed.
  • Monitored vital signs of the client, including pulse rate, blood pressure, temperature and respiration rate.
  • Organized daily activities for the client in accordance with their care plan.
  • Assisted clients with mobility issues, such as transferring from bed to wheelchair or walking cane.
  • Assisted physical therapists with rehabilitation exercises during therapy sessions.
  • Provided personal hygiene assistance to clients, including bathing and dressing.
  • Administered prescribed medications to the client according to physician instructions.
  • Maintained accurate records of client visits and progress notes
  • Served as a liaison between clients' families and community agencies providing services to them.
  • Assisted with meal planning to meet nutritional plans.

Senior Claims Specialist

Allstate Insurance Company
06.2000 - 06.2017
  • Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
  • Contacted policyholders, claimants and witnesses to determine liability in auto accidents.
  • Mentored and trained new hire employees in resolving complex liability disputes and policy analysis.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
  • Promoted agency products to customers in person, by telephone and in writing.
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.

Senior Salvage Processing Specialist

06.2010 - 01.2014
  • Duties include data entry, work salvage bank, back up salvage theft processor, request DMV stolen notices, send paperwork to salvage vendor, copy work for processors.

Senior Salvage Processing Specialist

06.2009 - 06.2010
  • And my duties are to prepare all refund checks sent to the office, prepare titles to be sent to the state, list management, resolve title issues, back up Diminished Value Processor.

Senior Theft Specialist

Allstate Insurance Co
09.2007 - 06.2009
  • Theft and total loss processor who handled files for the theft and total loss adjusters, sent out agent notification letters, sent out titles to salvage auction vendors, researched with local police departments on salvage recovery, updated salvage folders, receiving calls from internal and external customers, processing payments to customers, lienholder and attorneys.
  • Compared materials, information and procedures to established requirements to assess compliance.

Receptionist

Allstate Insurance Co
01.2006 - 09.2007
  • Prepare power of attorney, receiving calls from internal and external customers, processing payments, administrative tasks, data entry, 10 key by touch.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Directed and oversaw office personnel activities.

Dispatcher

ERO
06.2000 - 01.2006
  • Duties included calling body shops daily, making assignments for auto inspections, accounts receivables, pending management, data entry, training new employees, receiving calls from internal and external customers.

Education

Liberal Arts And Sciences

Lone Star North Harris
Houston, Texas
06.2022

Westfield High School, University of Phoenix
Houston, Texas
01.1995

Skills

  • Documentation review
  • Property claims
  • Benefit explanation
  • Claims file management processes
  • Policy analysis
  • Database management
  • Customer service and support
  • Fraud identification
  • Workers' compensation claims
  • Treatment management
  • Workflow Coordination
  • Medication reviews
  • Vital Sign Monitoring

Timeline

Care Manager

Mary Campbell
03.2023 - Current

Senior Salvage Processing Specialist

06.2010 - 01.2014

Senior Salvage Processing Specialist

06.2009 - 06.2010

Senior Theft Specialist

Allstate Insurance Co
09.2007 - 06.2009

Receptionist

Allstate Insurance Co
01.2006 - 09.2007

Senior Claims Specialist

Allstate Insurance Company
06.2000 - 06.2017

Dispatcher

ERO
06.2000 - 01.2006

Liberal Arts And Sciences

Lone Star North Harris

Westfield High School, University of Phoenix

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