Felicia HARRISON
Laurel,MD
Summary
Dynamic bartender with proven expertise in mixology and customer service. Successfully fostered a loyal clientele through personalized service and innovative cocktail development. Skilled in staff training and conflict resolution, ensuring a high-performing team and exceptional guest experiences in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Bar Manager
FIVE SISTERS LOUGNE
09.2022 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Bartender
1865 Lounge
10.2020 - 08.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Served high customer volumes during special events, nights, and weekends.
Bartender Supervisor
Laurel Station Bar & Grill
04.2013 - 05.2018
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
Education
Certificate of Mixology/Bartender License -
Maryland Bartending Academy
Glen Burnie, MD09-2016
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Responsible alcohol service
- Bar management
- Staff scheduling
- Customer relationship building
- Guest interaction
- Shift scheduling
- Mixology expertise
- Time management
- Clear communication
- Team collaboration
- Beverage making
- POS system proficiency
- Cocktail development
- Proficient in mixology
- Cocktail preparation knowledge
- Safe food handling
- Supply ordering
- Wine and liquor expertise
Timeline
Bar Manager
FIVE SISTERS LOUGNE
09.2022 - Current
Bartender
1865 Lounge
10.2020 - 08.2022
Bartender Supervisor
Laurel Station Bar & Grill
04.2013 - 05.2018
Certificate of Mixology/Bartender License -
Maryland Bartending Academy
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