Felicia Harvey
St Louis,MO
Summary
Results-driven Job Title excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Housekeeper
Ritz-Carlton
St Louis, MO
05.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Supervisor
Parkway Hotel
St Louis, MO
09.2017 - 06.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Assistant Manager
Hilton
St Louis, MO
10.2007 - 06.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Supervisor
Hilton
St Louis, MO
10.2007 - 05.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Education
Basic
Eskridge High
1200 Sutter09.1995
Skills
- Maintaining Safety Protocols
- Site Inspection and Evaluation
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Managed a cleaning crew of Number employees.
- Worked Number overtime hours during the holiday season at the request of management.
- Promoted to Job Title for exceeding company goals and expectations for Number months.
Certification
- Area of certification Training - Timeframe
Timeline
Housekeeper
Ritz-Carlton
05.2022 - Current
Supervisor
Parkway Hotel
09.2017 - 06.2020
Assistant Manager
Hilton
10.2007 - 06.2016
Supervisor
Hilton
10.2007 - 05.2015
Basic
Eskridge High
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