Felicia Haynes
Baton Rouge,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
Louisiana Department Of Public Safety
06.2022 - 06.2023
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Monitored and directed incoming mail and prepared outgoing mail.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Ensured data accuracy through diligent record-keeping and regular database updates.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Administrative Coordinator
Louisiana Department of Health
01.2022 - 04.2022
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Administrative Coordinator
Louisiana Department of Education
12.2020 - 01.2022
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Monitored and directed incoming mail and prepared outgoing mail.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
Teacher assistant
kindercare / kidz KAROUSEL
06.2017 - 12.2020
- Lead classroom activities for toddlers and preschoolers
- Assisted infant teachers with nap time routines
- Helped children during lunchtime including cleanup
- Assisted with potty training for 2yr old children and arranged special trips or guest for holidays and parent days when needed.
- Create monthly and weekly curriculum activity based on child's age group.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Sales Associate
big lots
12.2014 - 05.2017
- Greet and assist customers as needed providing the highest level of customer service
- Performed general store duties including cashiering, stocking, merchandise recovery
- Maintained store’s appearance to company standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
brand ambassador
forever 21
05.2013 - 12.2014
- Ensured great customer service by assisting guest with selection of merchandise
- Assisted with daily store recovery, before during and after store closing
- Completed sales transactions and proper accountability at registers
- Supported management, visuals and sales team at all times.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Education
High School Diploma -
Glen Oaks High School
6650 Cedar Grove Drive Baton Rouge Louisiana 7081205.2013
Skills
- Detailed Oriented
- Microsoft Work and Outlook
- 50 WPM
- Excellent Leadership
- Exceptional oral and written communication
- Phone and Email Etiquette
- Multitasking and Organization
References
- Eric McGhee, 225-328-5901
- Tykeria Joseph, 225-333-9368
- Alexis Goodwill, 225-620-3185
Timeline
Administrative Coordinator
Louisiana Department Of Public Safety
06.2022 - 06.2023
Administrative Coordinator
Louisiana Department of Health
01.2022 - 04.2022
Administrative Coordinator
Louisiana Department of Education
12.2020 - 01.2022
Teacher assistant
kindercare / kidz KAROUSEL
06.2017 - 12.2020
Sales Associate
big lots
12.2014 - 05.2017
brand ambassador
forever 21
05.2013 - 12.2014
High School Diploma -
Glen Oaks High School
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