FELICIA A. HEDGEPETH
Houston,TX
Summary
Executive project professional with over 15 years of professional business and non-profit experience. Primary focus in process improvement & development, project management, training, and customer service. Constantly building relationships internally and externally to promote organizational goals. Strives in organizations where multitasking is key to success. Remains focused and organized in an environment where change is constant. Strategically set goals to increase performance and team management.
Overview
15
15
years of professional experience
Work History
Team Lead/QA/QC Manager
Witt O'Brien's
04.2021 - Current
- Supported senior managers by completing projects and problem resolution on various ERAP (Emergency Rental Asssistance Program) projects for Texas, Minnesota and Iowa.
- Directed and supervised team of over 40 engaged in Texas.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained and coached team members on productivity strategies, policy updates and performance improvement plans to accomplish goals.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Training & Development Consultant
Access Consulting
01.2018 - 04.2021
- Provide best practices and process improvement for non-profits, with the purpose of achieving excellence and meeting organization goals
- Provide comprehensive project management services, including program evaluation and facilitation of community projects.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
Disaster Case Management Supervisor
Disaster Services, SVDP
08.2019 - 09.2020
- Supervise projects of the case management department activities and ensures the overall objectives are being met of team members
- Provided case management leadership and follow-up services to disaster survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services
- Provided crisis intervention solutions to team members to assist individuals and families facing emergencies in the following areas: food, shelter, medical, housing re-construction, and other critical needs particular to each client
- Utilized knowledge of the resources available at all levels of government (federal, state, and local), and from other philanthropic and community resources to make appropriate referrals to resolve identified unmet needs
- Managed and monitored program activities and evaluated quality for improvement recommendations.
Disaster Recovery Manager
The Church Without Walls
01.2016 - 12.2018
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Conducted Harvey Recovery assessments for community members impacted by Harvey in order to distribute grant funds.
- Managed team of 20 staff and volunteers, overseeing training of all functions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Director of Engagement (Assimilation)
THE CHURCH WITHOUT WALLS
10.2016 - 05.2018
- Actively train, engage and motivate leaders in the process of moving new and current members through process of church membership
- Tracked results of various promotional campaigns by gathering feedback from members and recommended areas of improvement.
- Increased public awareness of organizational mission by organizing events, workshops, and presentations.
- Boosted volunteer recruitment efforts by implementing effective marketing strategies and hosting informational sessions.
Director of Youth Development
The Church Without Walls
08.2014 - 10.2016
- Provided leadership to parent engagement for all youth ministry programs
- Supported leadership and strategic direction of youth leaders, ministry coordinators, and volunteers
- Collaborated with community partners for the successful execution of special events and workshops.
- Increased participant engagement through the design of comprehensive curriculum plans tailored to specific age groups.
- Managed budgets and allocated resources effectively, ensuring all programs were cost-efficient.
Executive Assistant to Senior Pastor
THE CHURCH WITHOUT WALLS
07.2011 - 08.2014
- Assisted with team building initiatives to improve organizational culture and employee morale.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Serve as the liaison for Senior Pastor's point of contact in assisting business meetings, members and other external C-level parties.
- Supported decision-making processes by compiling research data and presenting findings to the CEO.
- Improved team collaboration by acting as a liaison between the Senior Pastor, executive team, and staff members.
Education
B. A - Business Management
Stockton State College
Pomona, NJMaster of Science - Church Management
Management Villanova University
Villanova, PASkills
- Quality Control/Trend Tracking
- Customer Engagement
- Team Supervision
- Coaching and Mentoring
- Cross-functional Team Leadership
- Business Process Improvement
- Strategic Planning
- Operations Management
- Experienced in public speaking
- Excellent written and oral communication skills
- Resource Capacity Planning & Mobilization
- Production Monitoring
Additional Information
Software: Neighborly, Yardi, Allita, PowerBi, Microsoft Office
Timeline
Team Lead/QA/QC Manager
Witt O'Brien's
04.2021 - Current
Disaster Case Management Supervisor
Disaster Services, SVDP
08.2019 - 09.2020
Training & Development Consultant
Access Consulting
01.2018 - 04.2021
Director of Engagement (Assimilation)
THE CHURCH WITHOUT WALLS
10.2016 - 05.2018
Disaster Recovery Manager
The Church Without Walls
01.2016 - 12.2018
Director of Youth Development
The Church Without Walls
08.2014 - 10.2016
Executive Assistant to Senior Pastor
THE CHURCH WITHOUT WALLS
07.2011 - 08.2014
B. A - Business Management
Stockton State College
Master of Science - Church Management
Management Villanova University
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