Felicia Hendrix
Dallas,GA
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction.
Overview
22
22
years of professional experience
Work History
Dental Insurance Coordinator/DentalInsurance Coordinator/Dental Treatment Coordinator
Cedarcrest Children's Dentistry
Acworth, GA
05.2024 - Current
- Completed relevant insurance and other claim forms.
- Generated reports related to patient visits and other data points as needed.
- Assisted in the coordination of dental treatment plans for patients.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Processed payments from patients for services rendered.
- Provided patients with guidance and education on dental care topics such as preventive maintenance and oral health issues.
- Reconciled codes against services rendered.
- Negotiated with insurance companies to obtain the best possible coverage for patient treatments.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Verified patient insurance coverage and eligibility for dental services.
- Updated patient records when necessary due to changes in coverage or benefit levels.
- Processed invoice payments and recorded information in account database.
Dental Insurance Coordinator/Lead Dental Assistant
West Georgia Dentistry for Children
Hiram, GA
11.2016 - 05.2024
- Prepared bills and completed insurance forms using system software.
- Ensured compliance with infection control policies and procedures.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Explained dental services and payment plans to help patients make informed decisions.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Ordered supplies necessary for daily operations of the practice.
- Verified patient insurance coverage and eligibility for dental services.
- Updated patient records when necessary due to changes in coverage or benefit levels.
- Processed requests for pre-authorization of treatments from providers on behalf of patients.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Office Manager
Stadeker Periodontics
Marietta, GA
10.2002 - 09.2016
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Researched policy changes requested by clients and updated their accounts accordingly.
- Analyzed weekly and monthly financial reports and reviewed accounts receivable reports and insurance contracts to facilitate revenue cycle management.
- Negotiated with insurance companies to obtain the best possible coverage for patient treatments.
- Processed requests for pre-authorization of treatments from providers on behalf of patients.
- Processed invoice payments and recorded information in account database.
Education
Associate of Science -
Depew Orthodontics
Marietta, GA06-2001
High School Diploma -
Paulding County High
Dallas, GA05-1997
Skills
- Insurance claims processing
- Account management
- Accounts receivable
- Claims processing
- Sales support
- ICD-10 coding
Affiliations
- Gardening
- Hunting
- Hiking
- Golfing
Accomplishments
- Early Childhood Education Certificate
- Finished my first 10K
- Acheived best time 5k for 40+ female in my home town
Timeline
Dental Insurance Coordinator/DentalInsurance Coordinator/Dental Treatment Coordinator
Cedarcrest Children's Dentistry
05.2024 - Current
Dental Insurance Coordinator/Lead Dental Assistant
West Georgia Dentistry for Children
11.2016 - 05.2024
Office Manager
Stadeker Periodontics
10.2002 - 09.2016
Associate of Science -
Depew Orthodontics
High School Diploma -
Paulding County High
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