Felicia Henry
Personal Assistant
Pekin,IL
Summary
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Personal Health Care Assistant
Illinis Department Of Rehabilitation
Pekin , United States
11.2021 - Current
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands and household chores.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Liaised with key accounts to deliver targeted administrative household support.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
Operations Supervisor
Steak N Shake
East Peoria , IL
11.2014 - 07.2020
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Eased team transitions and new employee orientation through effective training and development.
- Drafted invoices for completed work.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Reduced operational risks while organizing data to forecast performance trends.
- Motivated and trained employees to maximize team productivity
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Monitored supply chain and managed logistics functions for company
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs
Education
GED -
Midwest Central High School
Manito, IL05.2015
Skills
- Supporting Daily Living Needs
- Personal Service
- First Aid Certification
- Service Documentation
- Household Cleaning
- Attentive to People
- Managing Laborers
- Diet and Nutrition
- Client Requirements
- Caring Companionship
Certification
- Licensed Food Safety Manager - Exp: Nov 2023
Timeline
Personal Health Care Assistant
Illinis Department Of Rehabilitation
11.2021 - Current
Operations Supervisor
Steak N Shake
11.2014 - 07.2020
GED -
Midwest Central High School
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