Felicia Henry
Sharpsburg,GA
Summary
Ambitious professional with experience working as a Front Office Administrator 6+ year career. Well-rounded organizational skill coupled with excel skills. Consistently accurate in financial reporting. Currently reporting the highest ranked of balance collections for three consecutive quarters.
Overview
7
7
years of professional experience
Work History
Front Office Administrator
Peachtree Medical Center
09.2017 - Current
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Trained team members as new hires.
- Improved patient satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed and properly accounted for petty cash
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Screened visitors to maintain safety and security.
- Aided in the development of company policies and procedures by providing valuable input based on firsthand experience and industry best practices.
- Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Ensured timely completion of tasks by delegating responsibilities appropriately among support staff members.
- Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reduced paperwork backlog by digitizing records and maintaining an organized electronic filing system.
Education
Bachelor of Science - Bach. of Bus. Admin. (Finance & Accounting)
Strayer University
Washington, DC2026
High School Diploma -
Newnan High School
Newnan, GA05.2005
Skills
- Financial Reporting
- Efficient Communication
- Accounting Skills
- Data Analysis
- Time Management
- Cash Flow Management
- Great Leadership Skills
- Critical Thinking
- Excellent Compliance
Timeline
Front Office Administrator
Peachtree Medical Center
09.2017 - Current
Bachelor of Science - Bach. of Bus. Admin. (Finance & Accounting)
Strayer University
High School Diploma -
Newnan High School
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