Hi, I’m
Felicia Holt
Learning and Development Administrator
Little Rock,AR
Overview
9
years of professional experience
Work History
Baptist HealthLittle Rock, AR
HR Systems Specialist - Learning and Development Administrator
08.2019 - Current
Job overview
- Led the strategic L&D project and managed change management during the full transition and implementation of the Infor Learning and Development LMS, establishing the new digital learning ecosystem.
- Developed, administered, and maintained the enterprise LMS backend, acting as the subject matter expert for setup, troubleshooting, and system optimization to ensure accessibility for all users.
- Spearheaded a process improvement initiative within the legacy LMS (NetLearning), resulting in a 58% reduction in content redundancy over six months, directly improving the knowledge management structure.
- Created reports and dashboards utilizing system data to offer key insight for senior leaders, improving the engagement and effectiveness of training and business processes.
- Established and enforced protocol for online learning module development, approval, and SCORM content creation, ensuring consistent, high-quality digital learning experiences.
Baptist HealthLittle Rock, AR
HillRom System Administrator
04.2018 - 09.2019
Job overview
- Managed million-dollar plus capital projects focused on patient security and Real-Time Locating Systems (RTLS), including vendor contract review and budget oversight.
- Improved compliance for the Hand Hygiene System by 12.3% through strategic system monitoring and training, demonstrating the ability to address knowledge gaps with targeted solutions.
- Developed multi-divisional collaboration and partnerships to support existing and new infrastructure, serving as a liaison between technical teams and business units.
Baptist HealthLittle Rock, AR
Administrative Assistant to VP of Patient Care
09.2016 - 08.2018
Job overview
- Initiated and led a Lean Six Sigma project to convert paper employee files to electronic records, achieving a 100% reduction in paper files for the department within two months. This demonstrates strong project leadership and process optimization skills.
- Developed weekly patient experience reports for senior leadership, translating complex data into actionable insights.
Education
Western Governors University
Baccalaureate of Science from Business Management
01.2020
Pulaski Technical College
Associate of Science from Business Administration and Management
01.2015
Skills
- Strategic Learning & Leadership
- Learning Experience Strategy
- Team Leadership & Coaching
- Data-Driven L&D
- Change Management
- Digital & Knowledge Management
- LMS/LXP Administration
- SCORM/Content Curation
- System Optimization
- Process Improvement
- Key Technology
- LMS/HRIS
- Data/Reporting
- Project Management
- Content
Core Competencies And Technical Skills
- Strategic Learning & Leadership
- Learning Experience Strategy: Designing and optimizing digital learning ecosystems, knowledge-sharing frameworks, and scalable learning solutions.
- Team Leadership & Coaching: Providing work direction, developing talent, meeting performance goals, and conducting performance reviews.
- Data-Driven L&D: Developing enterprise learning dashboards and analytics to measure effectiveness, adoption, and business impact.
- Change Management: Leading communication and adoption efforts for platform and process updates.
- Digital & Knowledge Management
- LMS/LXP Administration: Expert in platform implementation, backend setup, maintenance, and troubleshooting (Infor HR Talent, NetLearning).
- SCORM/Content Curation: Creating and managing online learning module development protocols and content catalogs to support onboarding and upskilling.
- System Optimization: Evaluating, implementing, and integrating new learning technologies (e.g., microlearning, knowledge bases).
- Process Improvement: Certified Lean Six Sigma Green Belt—applied methodology to improve system efficiency and streamline processes.
Key Technology
Infor HR Talent (L&D Module), NetLearning, Microsoft Excel (Advanced Analytics, Dashboards), Custom System Reporting, Monday.com, SmartSheet, SCORM, Adobe Suite, Microsoft Office Suite
Certifications And Program Involvement
- Lean Six Sigma Green Belt – Juran Global
- Emerging Leaders Program (Baptist Health)
- Patient Experience Team / Evidence Based Practice Committee
Awards
- BESTY Award, 2024, Baptist Health
- Top Performers Award
- 2015
- 2016
- 2017
- Baptist Health
Summary
Strategic and results-driven Learning & Development (L&D) leader with over 10 years of progressive experience in complex high-tech system administration, project management, and digital learning ecosystems within the healthcare sector. Expertise in driving knowledge management strategy, optimizing LMS platforms (Infor, NetLearning), and leveraging data analytics to enhance employee performance and engagement. Proven ability to lead cross-functional projects, implement change management, and provide team coaching. Ready to manage the design and optimization of enterprise-wide digital learning experiences.
Timeline
HR Systems Specialist - Learning and Development Administrator
Baptist Health
08.2019 - Current
HillRom System Administrator
Baptist Health
04.2018 - 09.2019
Administrative Assistant to VP of Patient Care
Baptist Health
09.2016 - 08.2018
Western Governors University
Baccalaureate of Science from Business Management
Pulaski Technical College
Associate of Science from Business Administration and Management