Felicia Hulion
Crestview
Overview
11
11
years of professional experience
Work History
Office PCA
Broadpath Healthcare Solutions
Arizona City, AZ
07.2022 - 02.2023
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Trained new hires on company policies and procedures, reducing their learning curve and increasing productivity from the outset.
- Reduced workload for management by taking on additional administrative tasks.
- Enhanced office atmosphere through regular maintenance of common areas and keeping supplies well-stocked at all times.
- Managed multiple phone lines professionally, directing calls efficiently to appropriate personnel.
- Maintained up-to-date records of office supplies inventory, preventing shortages and minimizing costs.
- Handled confidential documents securely, maintaining privacy standards across the entire organization.
Customer Service Representative
Teleperformance USA
Panama City, FL
09.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
CNA/Home Health Aide
Comfort Keepers
Niceville, FL
12.2020 - 10.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Assisted patients with daily living activities, improving their overall quality of life.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Provided mobility assistance such as walking and regular exercising.
- Home Health Caregiver|Comfort Keepers Home Care
Caregiver
Chataqua Nursing and Rehab Center
DeFuniak Springs, FL
04.2019 - 06.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
In Home Caregiver
Comfort Keepers
Niceville, FL
02.2020 - 05.2021
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Inspector/head of Warehouse
Sanders Beach Rentals
Santa Rosa Beach, FL
02.2019 - 12.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-through with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, improving conditions for tenants and maintaining property aesthetics.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed and implemented marketing strategies to increase occupancy rates.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Collected and maintained careful records of rental payments and payment dates.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Sales Assistant
Bealls Outlet Stores
Destin Fl
12.2015 - 06.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Established rapport with customers using active listening and interpersonal skills.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Conducted product demonstrations, significantly boosting daily sales figures.
Sales Assistant
Under Armour
Destin Florida
01.2015 - 12.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Sales Associate
Levis Strauss & Co
Destin Florida
01.2015 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Waitress
Dazie Dukes
DeFuniak Springs, FL
04.2012 - 05.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Skills
- File organization
- Scheduling appointments
- Document management
- Spreadsheet creation
- Research
- Proofreading
- Presentation preparation
- Problem-solving
- Time management
- Multitasking and organization
- Daily living support
- Patient care
- First aid and safety
Timeline
Office PCA
Broadpath Healthcare Solutions
07.2022 - 02.2023
CNA/Home Health Aide
Comfort Keepers
12.2020 - 10.2021
Customer Service Representative
Teleperformance USA
09.2020 - 12.2022
In Home Caregiver
Comfort Keepers
02.2020 - 05.2021
Caregiver
Chataqua Nursing and Rehab Center
04.2019 - 06.2021
Inspector/head of Warehouse
Sanders Beach Rentals
02.2019 - 12.2019
Sales Assistant
Bealls Outlet Stores
12.2015 - 06.2016
Sales Assistant
Under Armour
01.2015 - 12.2015
Sales Associate
Levis Strauss & Co
01.2015 - 12.2015
Waitress
Dazie Dukes
04.2012 - 05.2013