Felicia Hulion
Crestview
Overview
11
11
years of professional experience
Work History
Office PCA
Broadpath Healthcare Solutions
07.2022 - 02.2023
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Trained new hires on company policies and procedures, reducing their learning curve and increasing productivity from the outset.
- Reduced workload for management by taking on additional administrative tasks.
- Enhanced office atmosphere through regular maintenance of common areas and keeping supplies well-stocked at all times.
- Managed multiple phone lines professionally, directing calls efficiently to appropriate personnel.
- Maintained up-to-date records of office supplies inventory, preventing shortages and minimizing costs.
- Handled confidential documents securely, maintaining privacy standards across the entire organization.
Customer Service Representative
Teleperformance USA
09.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
CNA/Home Health Aide
Comfort Keepers
12.2020 - 10.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Assisted patients with daily living activities, improving their overall quality of life.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Provided mobility assistance such as walking and regular exercising.
- Home Health Caregiver|Comfort Keepers Home Care
Caregiver
Chataqua Nursing and Rehab Center
04.2019 - 06.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
In Home Caregiver
Comfort Keepers
02.2020 - 05.2021
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Inspector/head of Warehouse
Sanders Beach Rentals
02.2019 - 12.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-through with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, improving conditions for tenants and maintaining property aesthetics.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed and implemented marketing strategies to increase occupancy rates.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Collected and maintained careful records of rental payments and payment dates.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Sales Assistant
Bealls Outlet Stores
12.2015 - 06.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Established rapport with customers using active listening and interpersonal skills.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Conducted product demonstrations, significantly boosting daily sales figures.
Sales Assistant
Under Armour
01.2015 - 12.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Sales Associate
Levis Strauss & Co
01.2015 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Waitress
Dazie Dukes
04.2012 - 05.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Skills
- File organization
- Scheduling appointments
- Document management
- Spreadsheet creation
- Research
- Proofreading
- Presentation preparation
- Problem-solving
- Time management
- Multitasking and organization
- Daily living support
- Patient care
- First aid and safety
Timeline
Office PCA
Broadpath Healthcare Solutions
07.2022 - 02.2023
CNA/Home Health Aide
Comfort Keepers
12.2020 - 10.2021
Customer Service Representative
Teleperformance USA
09.2020 - 12.2022
In Home Caregiver
Comfort Keepers
02.2020 - 05.2021
Caregiver
Chataqua Nursing and Rehab Center
04.2019 - 06.2021
Inspector/head of Warehouse
Sanders Beach Rentals
02.2019 - 12.2019
Sales Assistant
Bealls Outlet Stores
12.2015 - 06.2016
Sales Assistant
Under Armour
01.2015 - 12.2015
Sales Associate
Levis Strauss & Co
01.2015 - 12.2015
Waitress
Dazie Dukes
04.2012 - 05.2013
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