Felicia Hunsinger
Bloomsburg,PA
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
12
12
years of professional experience
Work History
Receptionist
Berwick Dental Arts
10.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
Dental Assistant
Dr. David Leshock
09.2013 - 09.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
Education
Certificate of Dental Assisting - Dental Assisting
Luzerne County Community College
Nanticoke, PA05-2013
Skills
- Appointment scheduling
- Client communication
- Cash handling
- Data entry
- Reception area management
- Office organization
- Phone etiquette
- Confidentiality maintenance
- Telephone skills
- Verbal and written communication
- Customer and client relations
- Scheduling appointments
Timeline
Receptionist
Berwick Dental Arts
10.2017 - Current
Dental Assistant
Dr. David Leshock
09.2013 - 09.2017
Certificate of Dental Assisting - Dental Assisting
Luzerne County Community College
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