Felicia Hunt
Assistant Manager
Suitland,United States
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service/ Data Entry/ Office Assistant position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Extra Space Storage
Lanham, MD
04.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Lead Teacher
Kreayola Kids Childcare Center
Hillcrest Heights, MD
03.2019 - 03.2022
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Teacher Aide
Smiling Faces Learning Center
Marlow Heights, Md
08.2017 - 03.2019
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of 25-30 children.
- Promoted physical, mental and social development using classroom games and activities.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
Seasonal Merchandise Processor
DD’s Discount Store
District Heights, MD
03.2018 - 08.2018
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
- Inspected items to check quality and accuracy against specifications.
- Used warehouse management system and handheld scanners to document merchandise movements.
- Picked orders, packed boxes and prepared shipments.
- Inspected merchandise for quality and arranged proper display location on floor.
Sales Associate/Cashier
Roses Department Store
Temple Hills, MD
08.2015 - 03.2018
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Office Assistant / Shipping
J2Inc. Clothing And Shoes
Suitland , MD
02.2014 - 06.2016
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Assistant Store Manager
Harold Pener Man Od Fashion Clothing Store
Temple Hills , MD
08.2012 - 09.2014
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
Crossland High School
Temple Hills, MD06.1993
Skills
- Vendor Performance Monitoring
- Shrinkage Prevention
- Shift Coverage
- Administration and Reporting
- Sales Monitoring
- Managing Multiple Priorities
- Property Tours
- Product and Service Knowledge
- Project Proposals
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Store Opening and Closing Procedures
- Delinquency Monitoring
- Cash Deposits and Receipts
- Retail Knowledge
- Call Forwarding
- Orientating and Training
- Accounts Payable and Accounts Receivable
- Operational Excellence
- Online Help
- Answering Customer Questions
- Inspirational Leadership
- Shipment Preparation
- Applicant Screening
Timeline
Assistant Manager
Extra Space Storage
04.2022 - Current
Lead Teacher
Kreayola Kids Childcare Center
03.2019 - 03.2022
Seasonal Merchandise Processor
DD’s Discount Store
03.2018 - 08.2018
Teacher Aide
Smiling Faces Learning Center
08.2017 - 03.2019
Sales Associate/Cashier
Roses Department Store
08.2015 - 03.2018
Office Assistant / Shipping
J2Inc. Clothing And Shoes
02.2014 - 06.2016
Assistant Store Manager
Harold Pener Man Od Fashion Clothing Store
08.2012 - 09.2014
High School Diploma -
Crossland High School
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