Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Hunter

Newnan,GA

Summary

I am currently in my last semester of college pursuing my associate's degree in nursing. I would love to find a job in the healthcare field. I am a hard worker, goal-oriented, and I have great organizational skills. I have a strong background in customer service and accounting.

Overview

7
7
years of professional experience

Work History

Server

Buffalo Wild Wings
Newnan, GA
11.2023 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.

Finance Manager

Top Rung Exteriors, LLC
Jackson , GA
10.2022 - 06.2023
  • Calculated and prepared checks for utilities, taxes, and other payments.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Gathered timesheets to prepare weekly payroll data for processing.
  • Calculated accurate wages, including overtime, salary increases, and bonuses.
  • Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
  • Performed basic accounting, payroll, and bookkeeping services to manage business operations.
  • Entered deposits, credit card charges, and sales entries to facilitate cash management.
  • Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
  • Prepared financial documents such as budgets, forecasts and reports.

Account Manager

Creative Multicare Inc.
Stockbridge, GA
03.2022 - 10.2022
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Generated, mailed and monitored invoices.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Matched orders with invoices and recorded required information.

Customer Service Manager

Ingles Markets Inc
Monticello, GA
12.2020 - 02.2022
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated and authenticated returns, exchanges and voids.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Bookkeeper

Ingles Markets Inc
Jackson, GA
05.2018 - 12.2020
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
  • Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Reconciled vendor statements to assist in monthly closings.
  • Documented transaction details to track and manage financial data.

Cashier

Ingles Markets Inc
Jackson, GA
04.2017 - 05.2018
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.V

Education

GED -

Penn Commercial Business/Technical School
Washington, PA
10.2015

Associate of Science - Pre Nursing

South College
Atlanta, Georgia

Skills

  • Business Development
  • Customer Service
  • Relationship Building
  • Verbal and Written Communication
  • Account Management
  • Problem-Solving
  • Issue Resolution
  • Employee Mentoring
  • Collections Expertise
  • Proactive and Self-Motivated
  • QuickBooks
  • Record Reconciliation
  • Data Entry and 10-Key
  • Bank Statement Reconciliation
  • Customer Relations
  • Financial Recordkeeping
  • Bill Payment and Recordkeeping
  • Accounts Receivable
  • Attention to Detail

Timeline

Server

Buffalo Wild Wings
11.2023 - Current

Finance Manager

Top Rung Exteriors, LLC
10.2022 - 06.2023

Account Manager

Creative Multicare Inc.
03.2022 - 10.2022

Customer Service Manager

Ingles Markets Inc
12.2020 - 02.2022

Bookkeeper

Ingles Markets Inc
05.2018 - 12.2020

Cashier

Ingles Markets Inc
04.2017 - 05.2018

GED -

Penn Commercial Business/Technical School

Associate of Science - Pre Nursing

South College

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