Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Hurley

Superior,WI

Summary

Dynamic professional with extensive experience at CircusTrix, excelling in staff management and operations. Proven track record in enhancing customer satisfaction and driving sales growth through effective training and marketing collaboration. Skilled in P&L management and committed to fostering a motivated team environment.

Overview

5
5
years of professional experience

Work History

Assistant General Manager

CircusTrix
07.2024 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Shift Lead

CircusTrix
04.2021 - 07.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Cleaning Crew Member

Higginbotham
10.2020 - 03.2023
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.

Crew Member

CircusTrix
02.2021 - 04.2021
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Education

No Degree - Generals

Lake Superior College
Duluth, MN

High School Diploma -

Superior High School
Superior, WI
06-2021

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Sales forecasting
  • Sales techniques
  • Customer retention
  • Scheduling
  • Policy development and enforcement
  • P&L management

Timeline

Assistant General Manager

CircusTrix
07.2024 - Current

Shift Lead

CircusTrix
04.2021 - 07.2024

Crew Member

CircusTrix
02.2021 - 04.2021

Cleaning Crew Member

Higginbotham
10.2020 - 03.2023

No Degree - Generals

Lake Superior College

High School Diploma -

Superior High School

Similar Profiles

CREATE PROFILE