Summary
Overview
Work History
Education
Skills
Timeline
Felicia James

Felicia James

Atlanta,GA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Manager

Perimeter Remodeling
09.2014 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

Grady High School, Atlanta, GA
06.1990

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Strategic Planning
  • Project Management
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Schedule Preparation
  • Sales management
  • Marketing
  • Negotiation
  • Expectation setting
  • Salesforce Management
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Adaptability and Flexibility
  • Positive Attitude
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Excellent Communication
  • Hiring and Training
  • Goal Setting
  • Documentation And Reporting
  • Negotiation and Conflict Resolution
  • Relationship Building
  • Problem-solving aptitude

Timeline

Manager - Perimeter Remodeling
09.2014 - 08.2024
Grady High School - ,

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Felicia James