Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Felicia James

Duncanville,Texas

Summary

Dynamic People Leader with a proven track record at Walmart, excelling in strategic thinking and innovation fostering. Successfully led change management initiatives, enhancing team performance and morale. Expert in coaching and feedback delivery, driving a culture of accountability and continuous improvement while achieving significant customer satisfaction enhancements.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

People Leader

Walmart
2021 - Current
  • Led change management efforts during organizational transitions, mitigating disruptions and maintaining morale among team members.
  • Provided timely feedback on employee performance, recognizing accomplishments and addressing areas for improvement proactively.
  • Established clear expectations for employees, fostering a culture of accountability and high-performance standards.
  • Collaborated with stakeholders to develop strategic initiatives aligned with organizational goals.
  • Mentored junior staff members to enhance their professional growth and improve overall team performance.

Facilitator

Walmart
2020 - 11.2021
  • Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Boosted engagement by integrating group discussions.
  • Identified areas in need of improvement and implemented solutions.

Dept Manager

Walmart
2015 - 2020
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Increased customer satisfaction with proactive issue resolution strategies.

Zone Manager

Walmart
06.2010 - 06.2015
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
  • Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for Type company.
  • Considered and approved policies to support company initiatives and overall performance.
  • Increased profit margin Number% through inventory control, cost control and increased route productivity.
  • Promoted innovation within the zone by encouraging team members to bring forth novel ideas and strategies for process improvements.

Education

No Degree - Business Management

Brazoswood
Lake Jackson, TX

Skills

  • Strategic thinking
  • Innovation fostering
  • Coaching
  • Empathy development
  • Influencing skills
  • Diversity awareness
  • Motivation techniques
  • Meeting facilitation
  • Feedback delivery
  • Teamwork and collaboration
  • Team motivation
  • People management
  • Relationship building
  • Work Planning and Prioritization

Certification

Harvard management listening skills

Timeline

Zone Manager

Walmart
06.2010 - 06.2015

People Leader

Walmart
2021 - Current

Facilitator

Walmart
2020 - 11.2021

Dept Manager

Walmart
2015 - 2020

No Degree - Business Management

Brazoswood

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Felicia James