Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Johnson

Administrative/Clerical
Jonesboro,US

Summary

Dynamic administrative professional with proven expertise at Fulton County Board of Education, excelling in data entry and customer relations. Enhanced office efficiency through meticulous file management and effective communication, fostering positive relationships and streamlining operations. Recognized for improving team productivity and maintaining confidentiality in sensitive information.

Overview

44
44
years of professional experience

Work History

Receptionist

Christian City Rehabilitation Facility
06.2022 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.


Administrative Assistant

Fulton County Board of Education
03.1980 - 08.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Established administrative work procedures to track staff's daily tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.


Education

Headland High School
East Point, United States
06-1979

Skills

    Data entry

    Telephone skills

    File management

    Office management

    Customer and client relations

    Time management

Timeline

Receptionist

Christian City Rehabilitation Facility
06.2022 - 04.2024

Administrative Assistant

Fulton County Board of Education
03.1980 - 08.2015

Headland High School

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Felicia JohnsonAdministrative/Clerical