Felicia Jones

The roll of an ACC is coordination and assistance of project team member resolves data issues and protocols, record keeping coordinates details and involved patient admission discharge death including all clerical task answering phones running errands record keeping chart compliance.

• Assisted in preparation of medical reports for external parties.
• Used classification manuals to gain additional knowledge of disease and diagnoses processes.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.
• Reviewed recordkeeping procedures for patients and doctors.

• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Managed multi-line phone system and pleasantly greeted patients.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Supported office staff and operational requirements with administrative tasks.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

• Supervised daily activities and provided assistance to staff.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.