Felicia Jones
Irvington,NJ
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Pier 115 Bar And Grill
02.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Companion Caregiver
Loving And Caring Health Care Services
07.2022 - 11.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
Ambrose Alli University
Edo State, NigeriaSkills
- Dining Reservations
- Check Payment Processing
- Guest Experience Management
- Wheelchair Support
- Hospitality Service Expertise
- Waiting Tables
- Patient and Caregiver Education
- Direct Patient Care
- Medication Administration
- ADLs Assistance
- Care Plan Assessment
- Caregiver and Family Support
Certification
- Licensed Home Health Aide -
Timeline
Companion Caregiver
Loving And Caring Health Care Services
07.2022 - 11.2023
Hostess
Pier 115 Bar And Grill
02.2022 - Current
Ambrose Alli University
- Licensed Home Health Aide -
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