Felicia Kamai
Sandy
Summary
Results-driven Account Manager and Customer Service professional with a proven track record of strengthening client relationships, managing escalations, and delivering exceptional support. Brings strong organization, dependability, and cross-functional communication to fast-paced, client-focused environments.
Overview
7
7
years of professional experience
Work History
Family Coordinator
Self Employed
Sandy, UT
06.2025 - Current
- Managed daily household operations, including meal planning, cleaning, laundry, scheduling, and home organization.
- Coordinated family calendars, appointments, playdates, and extracurricular activities to maintain an organized and structured routine.
- Planned and implemented age-appropriate educational and creative activities to support learning, development, and engagement.
- Provided emotional support, guidance, and positive reinforcement to encourage healthy behavior and social development.
- Communicated regularly with family members to support household coordination, problem-solving, and a positive home environment.
- Maintained routines, handled competing priorities, and ensured smooth daily operations in a fast-paced environment.
Repairs & Compliance Coordinator
Quartzdyne
West Valley City, UT
06.2022 - 06.2025
- Managed a portfolio of client accounts, serving as the primary point of contact for repairs, warranties, and issue resolution.
- Developed trusted relationships with clients by understanding priorities, maintaining clear communication, and ensuring a positive customer experience
- Coordinated end-to-end warranty and return processes, ensuring accurate documentation and timely turnaround.
- Maintained organized records and reporting for returns and warranties.
- Supported sales coordination efforts, including order management, invoicing, follow-up, and customer communication.
- Collaborated cross-functionally with internal teams to resolve issues, improve workflows, and support smooth daily operations.
- Cross-trained to support new sales coordination by maintaining sales revenue records, managing customer communications, and notifying the operations team of large orders to ensure smooth execution.
Support Operations Specialist
Via Transportation
Remote
08.2019 - 06.2022
- Delivered high-quality front-line support across phone, email, and chat, resolving rider concerns with empathy and efficiency.
- Collaborated with Field and General Managers to escalate recurring issues and improve service quality and rider/driver experience.
- Maintained van readiness by restocking safety and sanitation supplies, including Clorox wipes, masks, and vehicle dividers, to support COVID safety standards.
- Supported rider and driver troubleshooting with a focus on first-contact resolution, customer satisfaction, and reduced repeat contacts.
- Assisted with driver payroll, payout, and 1099 inquiries through email support, ensuring timely and accurate communication.
- Documented customer interactions and account details in Salesforce to maintain accurate records and follow-up tracking.
Education
Foundation Course - Technology Education
Tech Moms
Sandy, UT03-2026
High School Diploma -
Granger High School
West Valley City, UT06-2014
Skills
- Account Management
- Cross-Function Collaboration
- Customer Support
- CRM Experience
- Operations Coordination
- Process Improvement
- Data Entry and Accuracy Verification
- Onboarding and Training Support
- Confidential Information Management
- Growth-oriented and coachable
Knowledge
- Navision
- Oracle
- Mondaycom
- Salesforce
- Slack
- Zoom
- Teams
- Google Workspace
- Microsoft Office
Technical Proficiencies
Timeline
Family Coordinator
Self Employed
06.2025 - Current
Repairs & Compliance Coordinator
Quartzdyne
06.2022 - 06.2025
Support Operations Specialist
Via Transportation
08.2019 - 06.2022
Foundation Course - Technology Education
Tech Moms
High School Diploma -
Granger High School