Felicia Keele
Beechgrove,TN
Summary
Dynamic professional with a proven track record in small business operations and customer relations at Double K Angus Farm. Expert in financial management and relationship building, successfully enhancing brand awareness through targeted marketing strategies. Committed to operational efficiency and delivering exceptional client service, ensuring repeat business and referrals.
Diligent office worker with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
16
16
years of professional experience
Work History
Owner/Manager
Double K Angus Farm
02.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Controlled costs to keep business operating within budget and increase profits.
Receptionist and Medical Records
Universal Family Care
04.2009 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Answered phone calls and messages for 3-physician Family medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Some College (No Degree) - Elementary Education
Middle Tennessee State University
Murfreesboro, TNSome College (No Degree) - Business Administration And Management
Motlow State Community College
Tullahoma, TNHigh School Diploma -
Coffee County Central High School
Manchester, Tn05-1985
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Marketing
- Financial management
- Attention to detail
- Decision-making
- Records organization and management
- Customer service
- Scheduling
- Desktops, laptops, and mobile devices
Timeline
Owner/Manager
Double K Angus Farm
02.2018 - Current
Receptionist and Medical Records
Universal Family Care
04.2009 - 10.2015
Some College (No Degree) - Elementary Education
Middle Tennessee State University
Some College (No Degree) - Business Administration And Management
Motlow State Community College
High School Diploma -
Coffee County Central High School
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