FELICIA KNOX
Indianapolis,IN
Summary
Self-starting and motivational leader who not only possesses an unmatched ability to encourage and inspire others, but is also eager to utilize a vast skillset developed by the many diverse and unique experiences throughout my career. From casual to fine dining, my main objective is always to ensure quality in each individual opportunity. Compassionate Home Health Aide with current Indiana Department of Health Certification. Has 6 years of experience assisting in home environments for physically disabled clients of varying capacities. Skilled at closely monitoring vital signs, assisting with feeding, bathing and grooming, positioning and range of motion exercises. With a very detail-oriented eye and a passion for providing unforgettably exceptional service, I possess the qualities required for success and am striving for the privilege to lead, mentor, and share my expertise with equally dedicated individuals who, like me, are determined to master the art of service, sales and customer care.
Overview
15
15
years of professional experience
Work History
WAITRESS
HYDE PARK PRIME STEAKHOUSE
02.2022 - 05.2023
- Providing impeccable hospitality services to guests and ensuring that their overall experience meets, or preferably exceeds, their satisfaction.
- Having profound knowledge of the food and beverages available and also the capability to make recommendations upon request.
- Following all health & safety standards by always maintaining a safe, clean, and presentable work environment.
- Offering appropriate products and practicing sales strategies, such as upselling, when applicable.
- Catering to each individual party's wants and needs by implementing expert-level discovery techniques.
- Being proactive in any situation that has the potential to disrupt the typical flow of business.
- If an escalated situation arises, quickly taking necessary steps to deescalate and resolve the problem in a controlled and polite manner.
- Always being a team player and working together to create such an enjoyable atmosphere that is sure to leave lasting impressions and guarantees customers cannot resist coming back.
WAITRESS
THE CHEESECAKE FACTORY
11.2014 - 01.2022
SHIFT LEAD / WAITRESS
STEAK N' SHAKE
03.2009 - 11.2014
- Primarily performing all of the standard duties required in a serving position
- Server training as a secondary position which involved consistently demonstrating superb serving skills, very effective communication practices, excellent time-management and organization, and being an overall model waitress, capable of teaching others and leading by example
- Shift Lead - effectively managing a team of servers and ensuring that, collectively, restaurant service standards were maintained at all times
- In order to achieve this, being well-informed on the company's policies and procedures regarding sanitation, health & safety practices, and performance of waitstaff were imperative
- In the event of any mishaps that did not align with proper policy, I was responsible for carrying out verbal and written warnings, coachings, and other disciplinary actions
- Daily deposits, end-of-shift paperwork, and keeping a steady, productive flow for the duration of the shift were also among my many responsibilities
- The satisfaction of our guests and likelihood of their return were top priority as a shift lead
- Using discernment and good judgment was mandatory to manage the fast-paced, high demand environment in a productive manner.
Home Health Aide
Nova Home Care
Indianapolis, IN
03.2018 - Current
- Entertain, converse with or read aloud to patients to maintain mental health and alertness.
- Check patients' pulse, temperature and respiration.
- Document patient status and report changes in care needs.
- Provide companionship and monitor health condition of clients.
- Monitor client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Plan, prepare and serve meals to patients according to prescribed diets.
- Take initiative to ensure all tasks are completed efficiently within the designated time frame.
- Follow HIPAA regulations to maintain confidentiality of sensitive patient information.
- Transport clients to doctor appointments and social events.
- Maintain clean and well-organized environment for client happiness and safety.
Education
Medical Assissting Certification - Medical Assisting
Brown Mackie College
Indianapolis, IN10-2013
STUDIED NURSING -
INDIANA STATE UNIVERSITY
06.2012
HIGH SCHOOL DIPLOMA -
NORTH CENTRAL HIGH SCHOOL
Skills
- Accounting & Budgeting
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- Experienced in most restaurant positions
- Fun and energetic
- Client Documentation
- Medication Administration
- Behavioral Management
- Patient Transportation
- Behavior Redirection
- Client Safety and First Aid
- Interpersonal Communication
- Behavioral Support
- Data Entry
- Complaint Resolution
- Positive and Professional
- De-Escalation Techniques
- Critical Thinking
- Customer Service
- Prioritization
- Tactful and Diplomatic
- Courteous Demeanor
Timeline
WAITRESS
HYDE PARK PRIME STEAKHOUSE
02.2022 - 05.2023
Home Health Aide
Nova Home Care
03.2018 - Current
WAITRESS
THE CHEESECAKE FACTORY
11.2014 - 01.2022
SHIFT LEAD / WAITRESS
STEAK N' SHAKE
03.2009 - 11.2014
Medical Assissting Certification - Medical Assisting
Brown Mackie College
STUDIED NURSING -
INDIANA STATE UNIVERSITY
HIGH SCHOOL DIPLOMA -
NORTH CENTRAL HIGH SCHOOL
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