Felicia Lamison
Blairsville,Pennsylvania
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Greatwide Logistics / Universal Trucking through expert time management and effective communication. Skilled in safety management and cleaning procedures, adept at exceeding employer expectations without compromising safety or quality. Demonstrated ability to adapt and excel in diverse roles, significantly improving client and patient experiences.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Maintenance Crew Member
Evanick's Cleaning Service
11.2019 - Current
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
Dispatch Coordinator
Greatwide Logistics / Universal Trucking
06.2021 - 12.2023
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Home Health Aide
Quality Living Inc.
02.2020 - 03.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Representative
Giant Eagle
01.2015 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Home Health Aide
Access Abilities
12.2009 - 09.2014
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Education
High School Diploma -
Lenape Vo-Tech
Ford City, PA 08.2007 - 06.2009
Skills
- Cleaning procedures
- Flexible and Adaptable
- Attention to Detail
- Time Management
- Cleaning and sanitizing
- Heavy Lifting
- Safety Procedures
- Effective Communication
- Basic Mathematics
- Valid Driver's License
- Safety Management
- Supply Ordering
Gap in Employment History
Sept 2015 I had given birth to my first daughter, Saphera. Aug 2016 I had given birth to my second child, Delilah. It was important that I spent as much time with them as i could while they were so little. Unfortunately, July 2018 I had received a gun shot wound to my right upper thigh that took significant time to heal as well.
Timeline
Dispatch Coordinator
Greatwide Logistics / Universal Trucking
06.2021 - 12.2023
Home Health Aide
Quality Living Inc.
02.2020 - 03.2021
Maintenance Crew Member
Evanick's Cleaning Service
11.2019 - Current
Customer Service Representative
Giant Eagle
01.2015 - 09.2015
Home Health Aide
Access Abilities
12.2009 - 09.2014
High School Diploma -
Lenape Vo-Tech
08.2007 - 06.2009
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