Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Languages
Timeline
Generic

Felicia Land

Crosby

Summary

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Premium Retail Services
01.2023 - Current
  • Sale phones and accessories

Receptionist Assistant

Lindsey’s Wrecker Service and Mechanic Shop
09.2024 - 12.2024
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.

CO3

TDCJ (Texas Department Criminal Justice)
11.2021 - 04.2022

Floater

Wiz Kids Daycare and Academy
02.2021 - 08.2021

Receptionist

S&B Automotive repairs
12.2020 - 02.2021
  • Help order parts
  • Helped customers

Education

Master Of Criminal Justice - Criminal Justice

Lee College
Baytown, TX
08.2020

High school diploma -

Crosby High School
Crosby, TX
05.2019

Skills

  • Sales
  • Cashiering
  • Retail Sales
  • Cash Handling
  • Upselling
  • POS
  • Serving Experience
  • Customer Service
  • Organizational Skills
  • Host/Hostess
  • Math
  • Computer Skills
  • Food Service
  • Inside Sales
  • Bartending
  • Restaurant Experience
  • Food Preparation
  • Kitchen Experience
  • Food Safety
  • Cooking
  • Outside Sales
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Client service
  • Store opening and closing
  • Customer needs assessment

Certification

  • Food Handler Certification
  • TABC Certified
  • First Aid Certification
  • CPR Certification

Accomplishments

  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

I am a stay at home mom of a 6 month old little girl but I can still work and multitask.

Languages

English
Full Professional

Timeline

Receptionist Assistant

Lindsey’s Wrecker Service and Mechanic Shop
09.2024 - 12.2024

Sales Associate

Premium Retail Services
01.2023 - Current

CO3

TDCJ (Texas Department Criminal Justice)
11.2021 - 04.2022

Floater

Wiz Kids Daycare and Academy
02.2021 - 08.2021

Receptionist

S&B Automotive repairs
12.2020 - 02.2021

High school diploma -

Crosby High School
  • Food Handler Certification
  • TABC Certified
  • First Aid Certification
  • CPR Certification

Master Of Criminal Justice - Criminal Justice

Lee College
Felicia Land