Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Felicia Langenwalter

Placentia,CA

Summary

Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.

Overview

24
24
years of professional experience

Work History

Account Manager

GMF Protection
Remote, CA
06.2023 - Current
  • Manage assigned dealer relationships within a geographic territory, driving contract volume and dealer engagement.
  • Deliver in-dealership training on F&I processes, menu selling, and GM Protection products.
  • Develop strategies to increase dealer participation and improve warranty product penetration.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
  • Provide expert consultation on GM Protection programs, resolving dealer concerns and optimizing product utilization.
  • Facilitate dealer enrollments, reporting demonstrations, and operational support to ensure seamless administration of GM Protection products.
  • Collaborate with GM Financial and dealership stakeholders to enhance customer experience and profitability.
  • Collaborated with marketing team to develop promotional materials for clients.
  • Prepared monthly financial statements for each account.

Account Manager

GM Financial
Remote, CA
03.2020 - 06.2023
  • Managed a multi-million-dollar commercial auto loan origination portfolio, overseeing 147 dealerships across three states.
  • Achieved and exceeded all yearly goals within the first nine months, navigating the challenges of the COVID-19 pandemic.
  • Developed strong dealer relationships, providing guidance on financing solutions, and credit structuring.
  • Worked cross-functionally with Credit, GM Factory, and Consumer Account Managers to enhance dealership performance.
  • Ranked #1 CVL Account Manager nationally in 2021, and #3 nationally in 2020.

Credit Manager

GM Financial
Cerritos, CA
09.2015 - 03.2020
  • Managed a team of credit analysts and senior analysts, providing training and supervision to ensure high-quality credit decisions.
  • Maintained dealer relationships to drive volume objectives while upholding credit quality standards.
  • Conducted market-specific credit analysis and collaborated with branches on credit policies and pricing strategies.
  • Consistently recognized as a top-performing Credit Manager, earning AmeriCredit Presidents Club Membership in 2019, and ranking #1 Credit Manager in the Western Region in 2020.

Senior Credit Analyst

GM Financial
Cerritos, CA
08.2010 - 09.2015
  • Evaluated and analyzed credit risks for dealerships, assessing financial history, and determining loan approvals.
  • Supported dealership personnel in understanding credit policies, restructuring deals, and optimizing financing strategies.
  • Developed and maintained strong relationships with dealerships to ensure compliance, and maximize financing opportunities.

Assistant Area Manager

GM Financial/ Americredit
Torrance, CA
07.2001 - 10.2010
  • Built and maintained dealer relationships through outbound marketing and sales support.
  • Managed credit reviews, approvals, and follow-ups to drive loan originations, and dealer engagement.
  • Implemented new processes or systems that improved overall productivity or efficiency.
  • Performed periodic audits of stores to ensure they were compliant with company policies and procedures.
  • Recruited and trained new employees to meet job requirements.
  • Collaborated with other departments across the organization to resolve any operational issues encountered in stores.

Education

Associate of Arts - Education

East Los Angeles College
Monterey Park, CA
06-1996

Skills

  • Account Management and Dealer Development
  • F&I, Service Training, and Sales Process Optimization
  • Warranty, VSC, and Protection Product Knowledge
  • Service Lane Training
  • Tire Central
  • VSC Claims process Training
  • Credit Risk Assessment and Loan Origination
  • Presentation and Communication Skills
  • Bilingual – Spanish & English
  • Global Connect
  • Salesforce
  • Reynolds
  • Tekion

Affiliations

The Salvation Army | Volunteer

1992 – Present

Dedicated over three decades to supporting The Salvation Army and other charitable organizations through community outreach, fundraising, and direct assistance programs. Passionate about making a positive impact by helping those in need, organizing events, and providing resources to underserved communities. Committed to service, compassion, and uplifting others through ongoing volunteer efforts.

Timeline

Account Manager

GMF Protection
06.2023 - Current

Account Manager

GM Financial
03.2020 - 06.2023

Credit Manager

GM Financial
09.2015 - 03.2020

Senior Credit Analyst

GM Financial
08.2010 - 09.2015

Assistant Area Manager

GM Financial/ Americredit
07.2001 - 10.2010

Associate of Arts - Education

East Los Angeles College

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Felicia Langenwalter