Felicia Lankford
Customer Service
College Park,GA
Summary
Outgoing Wireless Sales Associate offering 10 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
19
19
years of professional experience
Work History
Senior Mobile Expert
T-Mobile
04.2023 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Mobile Expert
Metro by T-Mobile
11.2016 - 03.2023
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
Stock Room Associate
Crate and Barrel
12.2015 - 11.2016
- Organized stockroom layout to enhance product accessibility and streamline inventory management.
- Utilized inventory management systems to track stock levels and ensure timely replenishment of merchandise.
- Processed incoming shipments efficiently, verifying accuracy of items against purchase orders.
- Collaborated with team members to maintain cleanliness and safety standards in stockroom environment.
Merchandise Stocker
CB2
07.2014 - 12.2015
- Streamlined inventory processes to enhance stock accuracy and reduce discrepancies.
- Collaborated with team members to maintain efficient product organization on sales floor.
- Monitored stock levels and replenished merchandise to ensure optimal customer selection.
- Implemented effective restocking procedures, improving overall workflow efficiency.
- Trained new staff on best practices for inventory management and product placement.
Softlines Team Member
Target
10.2010 - 08.2014
- Delivered exceptional customer service, assisting guests with product inquiries and ensuring satisfaction.
- Organized merchandise displays to enhance visual appeal and drive sales performance.
- Trained new staff on processes, safety protocols, and best practices for inventory management.
- Operated cash register to process customer transactions.
Illustrator
Vox Teen Communications
09.2007 - 08.2010
- Developed engaging illustrations for diverse editorial content, enhancing visual storytelling.
- Collaborated with writers and editors to create cohesive narratives through imagery.
- Mentored junior illustrators, providing guidance on techniques and project execution.
- Streamlined illustration processes, improving turnaround time for publications.
Visual Artist
Art @ Work
09.2009 - 07.2010
- Created original visual concepts for diverse projects, enhancing overall artistic vision.
- Collaborated with cross-functional teams to develop cohesive design strategies and branding initiatives.
- Utilized advanced digital tools for graphic design, ensuring high-quality outputs within project timelines.
- Mentored junior artists, providing guidance on techniques and professional development opportunities.
Education
Associate of Science - Graphic And Digital Design
Georgia State University
Atlanta, GA05.2017
Skills
- Mobile device management
- Creative thinking
- Sales and promotions
- Product demonstrations
- Decision-making
- Adaptable and flexible
- Exceeding customer expectations
- Organization
- Goal driven
- Friendly and helpful
- Product knowledge
- Concept development
Timeline
Senior Mobile Expert
T-Mobile
04.2023 - Current
Mobile Expert
Metro by T-Mobile
11.2016 - 03.2023
Stock Room Associate
Crate and Barrel
12.2015 - 11.2016
Merchandise Stocker
CB2
07.2014 - 12.2015
Softlines Team Member
Target
10.2010 - 08.2014
Visual Artist
Art @ Work
09.2009 - 07.2010
Illustrator
Vox Teen Communications
09.2007 - 08.2010
Associate of Science - Graphic And Digital Design
Georgia State University