Felicia Lann
Atlanta,GA
Summary
Management Analyst with over 16 years of experience in the Department of Health and Human Services, Centers for Disease Control and Prevention. Proven record in managing cross-functional teams, implementing process improvement initiatives, and meeting key performance metrics. Demonstrated expertise in Information Management, Project Management, and Financial Accounting. Known for exceptional analytical skills, strategic planning, and commitment to organizational effectiveness. Ready to leverage experience to drive process optimization and efficiency.
Overview
17
17
years of professional experience
Work History
Management Analyst, GS-0343-13
Department of Health and Human Services, Centers for Disease Control and Prevention
03.2019 - 08.2025
- Designed and implemented project plans, timelines, and resource forecasts to support the New Employee Experience initiative, positively impacting over 600 employees and aligning efforts with organizational objectives and compliance standards.
- Led cross-departmental communication strategies, ensuring timely stakeholder updates, transparency, and alignment throughout the full project lifecycle.
- Analyzed workforce data to effectively delegate tasks, optimize team performance, and ensure achievement of Individual Achievement Goals (IAGs).
- Oversaw daily operations of In/Out Processing (IOP), including development, resource allocation, tracking, and performance reporting of a team of 9 individuals. Managed and optimized onboarding workload assignments within ServiceNow Human Resources Services Delivery Module (HRSD), ensuring timely case resolution and equitable task distribution across IOP.
- Collaborated with a cross-functional IOP team to design and implement process improvement initiatives, driving operational efficiency.
- Served as the Quality Control/Assurance Officer for IOP, leading efforts to enhance strategies, develop SOPs, and refine policies to improve quality and performance metrics.
- Partnered with key stakeholders across the Office of Safety, Security, and Asset Management (OSSAM), Office of the Chief Information Officer (OCIO), and the Office of Human Resources (OHR) to manage and support in-processing and out processing activities for approximately 6,000 employees and non-employees annually.
- Provided expert guidance with leadership on organizational policies and procedures, contributing to informed decision-making and consistent policy interpretation.
- Coordinated team performance initiatives to ensure the successful achievement of IOP metrics, while improving productivity and service delivery. Enhanced employee experience during onboarding by ensuring HR inquiries and tasks were routed to the appropriate resources at the right time.
- Ensured operational continuity by fostering a responsive and meticulous IOP team focused on process accuracy and efficiency.
- Collaborated with Process and Business Analysts to evaluate tools, gather business requirements, and recommend automation solutions for IOP improvement.
- Conducted critical system tasks including data entry for CDC’s People Processing System, coordination of in-person onboarding visits for approximately 60 new Federal Employee hires bi-weekly, checklist completion, and policy guidance for new hires.
- Managed out-processing procedures, including validation of departure dates, equipment return coordination, and procedural guidance for separating staff.
- Delivered virtual engaging IOP presentations to new employees during CDC’s New Employee Orientation sessions.
- Supported workforce planning initiatives, including employee development, retention strategies, and alignment with strategic office objectives.
Lead Management and Program Analyst, GS-0343-14
Department of Health and Human Services, Centers for Disease Control and Prevention
03.2021 - 07.2021
- Worked across a cross-functional In/Out Processing (IOP) team to plan work for subordinates and short term as well as long term goals
- Managed and supported workforce planning activities and development within the office
- Delegated and distributed work based on data to maximize time and meet key performance metrics
- Set clear purpose, goals, and expectations for the team
- Held regular pulse check meeting to gather information regarding daily work, challenges, and areas where efficiencies could be gained
- Assessed team for strengths and weaknesses by reviewing daily assignments and reviewing overall structure
- Provided technical assistance and consultation to program managers and staff regarding agency initiatives, policies, and objectives, including methods for planning, designing, and implementing activities and focused on improving organizational effectiveness
- Developed metrics for team's daily activities and tasks
- Developed quality control and assurance measures by reviewing completed work of subordinate staff
- Assisted in budget formulation and monitoring to ensure funds were allocated and expended appropriately.
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
Management Analyst, GS-0343-13
Department of Health and Human Services, Centers for Disease Control and Prevention
09.2015 - 03.2019
- Independently completed assignments/studies/projects and analyzed problems effectively analyzed and resolved multi-layered and multi-functional problems by involving appropriate staff both internal and external to the agency
- Evaluated assignments/studies/projects and provided oversight by using in-depth knowledge of CDC program goals and objectives, the timing of programmatic events and milestones, and complex evaluation methods
- Conducted extensive background research and data collection by accessing a diverse set of sources to find the best/most efficient method for completing assignments/studies/projects that significantly impact on the overall success
- Provided technical assistance and consultation to program managers and staff regarding agency initiatives, policies, and objectives, including methods for planning, designing, and implementing activities and focused on improving organizational effectiveness
- Planned and conducted a broad range of complex assignments/studies/projects in a manner that identifies and resolves operational problems, applies analytical skills, and applies extensive knowledge of various management functions, practices, techniques, and industry benchmarking procedures
- Used appropriate qualitative and/or quantitative techniques, depending on the nature of the assignment/study/project, to ensure that the defensible results are reached
- Performed management and program analysis and evaluation to improve administrative, business, and management operations and to resolve operational problems
- Includes management and oversight of activities related to Management, Administrative, Budget, and financial functions
- Effectively conducts activities related to the development, management, allocation, tracking, reporting, and oversight of budget and related financial responsibilities, projects and programs
- Coordinates, monitors, and evaluates budget and financial activities to ensure adherence to established guidance, policies and procedures relating to the financial management and operations
- Conducted the day-to-day operations of the office by providing the complete range of administrative services for the respective Office of the Chief Information Officer (OCIO) office, including personnel, travel, training, procurement, financial management, budget preparation and monitoring, personnel management, property management, records management, etc
- Provided sound program advice and leadership for recruitment and staffing functions
- Ensured personnel actions are legally sound and in compliance with regulations
- Served as a liaison with the Human Resources office concerning personnel-related matters
- Assisted managers and staff in staffing needs, developed job analyses, processed training requests, formulated and monitored various budget and projects
- Coordinated the preparation of all administrative documents such as travel, personnel actions, property, contracts, etc
- Coordinates processing of personnel actions and addressing personnel problems and requirements
- Maintained office and administrative tracking system(s) for tracking actions and accounting for incoming and outgoing requirements and action items
- Consistently met OCIO and other offices timelines/standards for assigned projects, task, activities, and objectives, as defined, i.e., general administrative and office support, travel, training, contracts, supplies, personnel, staffing, human resources, financial, space, credit card, procurements, telephones, CDC's administrative systems, etc
- Effectively developed special projects as required, and special projects are effectively implemented without disruption of routine assignments
- Routinely provided products and services that are accurate, well-organized, and within established service timelines
- Performed financial analysis in support in the area of contract administration and budgeting related information to Information Technology programming services
- Reviewed contractor monthly invoices for accuracy; under/over-billings; and funding challenges
- Entered receiving in the Procurement system for various goods and services received from vendors
- Assisted in Updating and monitoring Funding Report for OCIO vendors
- Communicated with COR regarding any funding or scope issues of the contract
- Provided oversight and guidance to lower-level staff in the areas of various administrative operations
- Monitored and reported the status to assist Management Official in checking work progress and reviewing completed work to ensure priorities, quality, and deadlines have been met have been met by staff
- Served as an Approving Official for Government Purchase Card
- Participated in various work groups such as Space Management, Work Force Management, Human Resources Advisory Board, etc
- Identified strategies for policy enactment through research and various policy models as it relates to various branches of the Chief Information Office.
Management and Program Analyst, GS-0343-11/12
Department of Health and Human Services, Centers for Disease Control and Prevention
06.2012 - 03.2019
- Researched and proposed new business management practices to ensure the Management Information Systems Office (MISO) was meeting and exceeding the Agency's goals through data collection
- Used quantitative and qualitative methods to evaluate administrative program operations for the effectiveness within the organization
- Served as the primary point of contact on regulations, policies, procedures, and management practices for an office of 120 personnel
- Routinely researched and analyzed management processes and practices in effort to find the most efficient method for process improvement and programmatic gap decreasing both internally and externally for the organization, in areas such as communication
- Strategically developed new processes to improve administrative efficiency through SharePoint submissions and SharePoint List/Library design
- Evaluated and implemented processes for streamlining various types of form submissions in the organization by adopting a paperless methodology
- Evaluation of program management included but were not limited to task management, individual and group training, travel, property accountability, records/file maintenance, time and attendance, and the procurement of equipment, supplies, and software management
- Used multiple systems to carry out administrative program actions
- Maintained office tracking/reporting on various administrative and program functions using spreadsheets, databases, and templates
- Developed standard operating procedures for multiple daily office functions, for example, providing assistance with in and out-processing procedures and guidelines for various types of employees in the organization
- Consistently advised management on various stages of in/out processing administration and budgeting related information to Information Technology programming services
- Reviewed contractor monthly status reports and invoices for accuracy; under/over-billings; funding challenges; and scope issues
- Assisted in Updating and monitoring Funding Report for MISO vendors
- Maintained Contracting Officer's Representative (COR) certification
- Established program practices, procedures and administrative implementation of contracts, task orders and simplified acquisitions as required
- Tracked and reported on status of Individual Learning Accounts (ILA) to assure that monies were expended in a timely manner
- Applied principles, concepts, and theories of strategic planning to areas of workforce planning and recruitment and other human capital issues
- Analyzed, forecasted, assessed gaps and helped determine management interventions to ensure the agency has the appropriate skills sets to fulfill strategic objectives
- Assisted with organizational reports on personnel statistics such as personnel ceiling, promotions, and awards, and completed Personnel Actions Requests as appropriate
- Served as a liaison with the Human Resources Office concerning all other personnel-related matters
- Ensured staffing lists/reports were accurately updated monthly and accurately tracks and monitors Full Time Equivalent (FTE) employee count for organization
- Accurately maintained vacancies and occupied position information in the Position Based Management System (PBMS)
- Conducted extensive research on vacancies to ensure support of the mission of the Division/Branch/Work Unit
- Provided comprehensive program advice and guidance for recruitment and staffing functions
- Reviewed USA Job and Detail Announcements and for accuracy and completeness and promptly coordinates with MISO Senior staff for further review
- Assisted managers with developing Job Analysis for various positions
- Ensured personnel actions were in compliance with regulations
- Sent Centers for Disease Control and Prevention (CDC) Award Nomination announcement to MISO staff, assisted staff with form completion, tracked responses by suspense dates and sent out reminders as needed to assure timely responses
- Implemented the Performance Management Appraisal Program (PMAP) in accordance with established procedures and timelines
- Provided consultation to staff on preparation of PMAPs and use of the Performance Management Appraisal System (PMAS)
- Prepared and distributed PMAP reports to meet established deadlines
- Independently completed projects/assignments and analyzed problems by developing plan milestones and schedules
- Effectively analyzed and resolved multi-layered and multi-functional problems by involving appropriate external as well as internal staff
- Provided assistance and consultation to Project Managers and staff regarding agency initiatives and objectives, including methods for designing, planning, and implementing activities which concentrated on improving administrative organizational effectiveness
- Assisted in developing and organizing short-range budgets and programs of work to support a response to climate change and increase climate sustainability
- Estimated resources required
- Served as the Unliquidated Obligations (ULO) Coordinator, by ensuring line-item reviews were given to the appropriate staff
- Also monitored the status of line-item reviews during the review period and notified senior staff to certify review once complete
- Assisted staff in researching obligations in the Unified Financial Management Systems (UFMS) and Integrated Contracts Expert (ICE) and completed procedures for proper de-obligation of funds
- Conducted assessment of MISO's wireless billing on unused or underused wireless devices (Blackberry, cell phones)
- Compiled data and reports from the complex Intelligent Telecommunications Management System (ITMS); and developed and created special data views, reports, and Excel worksheets for the MISO Director to support cost savings actions
- Oral and written communications were clear, correct, timely, and presented in an understandable manner
- Prepared written documents that were clear, concise, and comprehensible; as well as prescribed procedures within provided timeframes.
Financial Management Specialist, GS-0501-7/9
Department of Health and Human Services, Centers for Disease Control and Prevention
04.2008 - 12.2010
- Ensured accuracy had been completed on final payment reconciliation which transfers obligations from an electronic system into the financial accounting system
- Provided support for payments both internally and externally
- Analyzed payments to ensure that payment invoices do not contain errors
- Clear and concise correspondence via e-mail was sent to the appropriate personnel when improper payments are noted
- Performed research on questionable claims and ensured that the proper action has been taken to implement correct processing procedures
- Reviewed daily reports to ensure that payments are made timely and accurately
- Performed pre-payment audits to ensure claims are permissible before released in the Unified Financial Management System (UFMS)
- Researched regulatory material to locate appropriate procedures for various financial transactions
- Analyzed facts, identifies problems, reports findings, makes conclusions, and recommends corrective or other appropriate action in carrying out routine analytical assignments
- Developed and implemented cost-savings initiative through design of electronic voucher audit documentation.
Education
Master of Business Administration - undefined
University of Phoenix
Phoenix, AZ04.2007
Bachelor of Arts - History
Christopher Newport University
Newport News, VA05.2002
Skills
- Project Management
- Administrative Organizational Effectiveness
- Budgeting
- Program Management
- Written Communication
- Analytical Skills
- Financial Management
- Business Process Improvement
- Problem-solving
- Client Relationship Management
- Interpersonal Communication
- Strategic Planning
- User Acceptance Testing
- Task Prioritization
Timeline
Lead Management and Program Analyst, GS-0343-14
Department of Health and Human Services, Centers for Disease Control and Prevention
03.2021 - 07.2021
Management Analyst, GS-0343-13
Department of Health and Human Services, Centers for Disease Control and Prevention
03.2019 - 08.2025
Management Analyst, GS-0343-13
Department of Health and Human Services, Centers for Disease Control and Prevention
09.2015 - 03.2019
Management and Program Analyst, GS-0343-11/12
Department of Health and Human Services, Centers for Disease Control and Prevention
06.2012 - 03.2019
Financial Management Specialist, GS-0501-7/9
Department of Health and Human Services, Centers for Disease Control and Prevention
04.2008 - 12.2010
Master of Business Administration - undefined
University of Phoenix
Bachelor of Arts - History
Christopher Newport University
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