Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Felicia Lawson

North Augusta,South Carolina

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

22
22
years of professional experience

Work History

Administrative Assistant

Ameresco Federal Solutions
Aiken, SC
11.2018 - Current
  • Deliver top-notch administrative support to office staff, promoting excellence in office operations.
  • Respond to emails and other correspondence to facilitate communication and enhance business processes.
  • Produce accurate office files, updated spreadsheets and craft presentations to support managers and increase team productivity.
  • Screen calls and emails and initiate actions to respond or direct messages for managers.
  • Restock supplies and place purchase orders to maintain adequate stock levels.
  • Create and update physical records and digital files to maintain current, accurate and compliant documentation.

Administrative Assistant

Fire Technology LLC
Augusta, GA
11.2011 - 11.2018
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Maintained office supplies, distributed mail
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Supported coordination of benefits open enrollment activities and process.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Implemented paperless filing system for departments.

Administrative Coordinator

ADT Security
Augusta, GA
10.1999 - 11.2011
  • Collaborated in timely processing of billing and accounts receivables.
  • Managed appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Developed standard operating procedures for all administrative employees.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Arranged corporate and office conferences for company employees and guests.

Education

Life Coaching Certification -

The Health Coach Institute

Business Administration And Management

Ashford University

Music Education

Florida Gateway College
Lake City, FL

Skills

  • Supply Inventory Control
  • Multitasking and Time Management
  • Professional and Courteous
  • Office Equipment Operation
  • Report Preparation
  • Verbal and Written Communication
  • Multi-Line Telephone Systems
  • Database and Client Management Systems

Timeline

Administrative Assistant

Ameresco Federal Solutions
11.2018 - Current

Administrative Assistant

Fire Technology LLC
11.2011 - 11.2018

Administrative Coordinator

ADT Security
10.1999 - 11.2011

Life Coaching Certification -

The Health Coach Institute

Business Administration And Management

Ashford University

Music Education

Florida Gateway College

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Felicia Lawson